Account Representative

West Michigan International; Grand Rapids (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Disability insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

West Michigan International (WMI) and K&R Truck Sales in Grand Rapids, MI seek an Account Representative to grow and manage key customer relationships, identify new opportunities, and tailor solutions that meet client needs.

You will document interactions, track sales metrics, collaborate with internal teams, and drive growth through outbound calls and strategic account plans.

Join a supportive team offering a comprehensive benefits package.

Qualifications

• 5+ years of experience in account management, customer service, or business development.
• Excellent communication, presentation, and organizational skills.
• Proven ability to build and maintain effective relationships with customers and team members.
• Valid driver's license.

Responsibilities

• Develop and nurture relationships with existing and prospective customers to foster loyalty and repeat business.
• Identify and pursue new business opportunities to expand the customer base and increase sales.
• Assess customer needs and recommend appropriate products, programs, and solutions.
• Maintain accurate records of customer interactions, account activity, and sales opportunities using company systems.
• Monitor and manage key sales metrics, including sales volume, revenue, gross profit, customer retention, and new business development.
• Develop and implement sales plans to achieve business objectives.
• Initiate outbound calls and emails to generate leads and drive business growth.
• Collaborate with internal teams to ensure customer satisfaction and effective account management.

Skills

Communication skills

Relationship building

Organizational skills

Driver's license

Job description

West Michigan International (WMI) and K&R Truck Sales are locally-owned companies committed to delivering exceptional service in the truck dealership industry. As an Account Representative, you will play a key role in driving business growth by building and maintaining strong customer relationships, identifying new business opportunities, and providing tailored solutions to meet client needs. Join a supportive team environment that values your contributions and offers a comprehensive benefits package.

Responsibilities

• Develop and nurture relationships with existing and prospective customers to foster loyalty and repeat business
• Identify and pursue new business opportunities to expand the customer base and increase sales
• Assess customer needs and recommend appropriate products, programs, and solutions
• Maintain accurate records of customer interactions, account activity, and sales opportunities using company systems
• Monitor and manage key sales metrics, including sales volume, revenue, gross profit, customer retention, and new business development
• Develop and implement sales plans to achieve business objectives
• Initiate outbound calls and emails to generate leads and drive business growth
• Collaborate with internal teams to ensure customer satisfaction and effective account management

Qualifications

• 5+years of experience in account management, customer service, or business development
• Excellent communication, presentation, and organizational skills
• Proven ability to build and maintain effective relationships with customers and team members
• Valid driver's license

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Short and long term disability coverage
• 401(k) with company match
• Paid time off (PTO) and sick time
• Paid holidays