Service Advisor

Kandrtrucksales; Holland (MI); In loco; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision coverage

HSA/FSA Available

401K Plan

Paid time off

Growth opportunities within the family

Descrizione del lavoro

West Michigan International (WMI) and K&R Truck Sales is seeking a Service & Parts Advisor to be the primary contact for customers, handling parts and service inquiries, repair orders, and estimates in a friendly, customer-focused environment.

This Monday–Friday role emphasizes scheduling, inventory awareness, and excellent communication within a family-owned dealership culture. Benefits include medical, dental, vision, 401(k), paid time off, and opportunities for professional growth.

Competenze

• Must be organized and friendly with strong communication.
• Proven ability to manage others.
• Excellent time management skills.
• Strong technical background in the transportation field.
• Willing to work rotating Saturday schedule (8 am–12 pm).
• Ability to handle repair estimates and customer interactions.

Mansioni

• Manage the flow of the Drive Lane, ensuring prompt, courteous service for customers.
• Handle customer interactions, including greeting customers, answering phones, and addressing queries for parts and service.
• Open and close repair orders while adhering to warranty processes and correct parts.
• Prepare and present accurate repair estimates including parts and obtain repair authorizations.
• Keep all parties updated on diagnostics, repair progress, and parts price and status.
• Supervise the shop operation and workflow during the shift.
• Distribute work between technicians efficiently, ensuring daily inventory of technicians’ time is sold to service customers.
• Sell heavy-duty truck parts.
• Use parts catalog for parts lookup.

Conoscenze

Organized

People management

Time management

Communication

Professional appearance

Saturday shift

Technical background

Strumenti

Parts catalog

Descrizione del lavoro

Join our team at West Michigan International (WMI) and K&R Truck Sales, a locally owned group of companies dedicated to providing top-notch service in the truck dealership industry. We are seeking a skilled Service & Parts Advisor who will serve as the primary point of contact for our customers. This role works Monday-Friday and involves a deep understanding of our product offerings, inventory needs, technician scheduling, and customer service. As a Service & Parts Advisor, you will have the opportunity to work in a positive environment, receive a generous benefits package and growth opportunities. Our company prides itself on a family-owned and operated environment, fostering a supportive and collaborative workplace culture.

Responsibilities

• Manage the flow of the Drive Lane, ensuring prompt, courteous, and effective service for customers
• Handle customer interactions, including greeting customers, answering phones, and addressing queries for both parts and service
• Open and close repair orders while adhering to company and warranty processes and correct parts
• Prepare and present accurate repair estimates including parts and obtain repair authorizations
• Keep all parties updated on diagnostics, repair progress, and parts price and status
• Supervise the shop operation and workflow during the shift
• Distribute work between technicians efficiently, ensuring daily inventory of technicians’ time is sold to service customers
• Sell heavy-duty truck parts
• Use parts catalog for parts lookup

Qualifications

• Organized and friendly personality
• Proven ability to manage others
• Excellent time management skills
• Exceptional communication skills
• Professional, well-groomed personal appearance
• Must be able to work a rotating Saturday schedule of 8 am-12 pm
• Strong technical/mechanical background in the transportation field

Benefits

• Medical, Dental, and Vision coverage
• HSA/FSA Available
• 401K Plan
• Paid time off
• Growth opportunities within the company
• Family owned and operated environment
• Health and wellness programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.