Account Representative

Chemtrec; Falls Church (VA); On-site; USD 55,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Profit-sharing plan

Onsite fitness center

Yoga classes

Discretionary bonus

Job summary

Chemtrec in Falls Church, VA is seeking a detail-oriented professional to support Account Managers with daily management of complex customer accounts. You will assist with reports, updates, and documentation for key clients, and help onboard new customers as part of a responsive team.

The role requires strong communication, multitasking, and proficiency with MS Office. Some travel to client sites and flexible hours are expected.

Qualifications

• Bachelor’s degree in a relevant field or two years of relevant work experience.
• Ability to manage and prioritize multiple projects with minimal supervision.
• Ability to work independently on complex matters while also collaborating in a team.
• Strong written and oral communication and ability to interact with technical and non-technical customers.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Flexible hours with rotating schedule including evenings and weekends.

Responsibilities

• Assist Account Managers with reports, updates, and customer documentation.
• Support implementation of new complex accounts and protocols for existing accounts.
• Process account consolidations, divestitures and spin-outs with customers.
• Contribute to CHEMTREC initiatives and customer care projects.
• Travel with Account Managers to customer visits and conferences as needed.
• Handle minor incident calls in the Operations Center and provide daily coverage.
• Assist training of new Customer Service Representatives.
• Performs other duties as assigned.

Skills

Project management

Multitasking

Independent work

Communication

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Office Suite (Outlook/Word/Excel/PowerPoint)

Job description

Salary Range: $55,000.00 To $66,000.00 Annually

Position Summary

The position is responsible for providing support to the Account Managers, including on the day to day management of Account Managed accounts as well as complex Customer Service managed accounts. The position will also support new customers, managed by a team of Account Representatives, that require assistance and maintenance that exceeds a typical Customer Service managed account. The position reports directly to the Director, Customer Care.

Major Duties and Responsibilities

• Works as part of the Account Management team to assist key customers with individual requests, including, providing reports, updating special instructions and customer documentation.
• Works with Account Managers and Business Development Managers on the implementation of new complex accounts and protocols for existing accounts.
• Process complex account consolidations, divestitures and spin-outs, including working with the customers to ensure ongoing updates and changes are processed until completion of the full process.
• Conducts opportunity reviews, validation and assignment to Account Managers for qualifying and development.
• Takes a key role when participating in CHEMTREC initiatives.
• Travels with Account Managers and with other CHEMTREC staff on customer visits and conferences as needed.
• Takes minor reporting type incident calls in the Operations Center, as requested.
• Serve as a backup for daily tasks and phone coverage.
• Assists with training of new Customer Service Representatives.
• Performs other duties as assigned.

Qualifications/Requirements

Required

• Bachelor’s degree in a relevant field or two years relevant work experience.
• Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment.
• Demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment.
• Strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions.
• Working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint.
• Ability to work flexible hours, (e.g., 6:00am – 2:30pm, 8:30am – 5:00pm, 12:00pm – 8:30pm, etc.) as well as a rotating schedule and non-core business hours and weekends.

Preferred

• Experience with MS SharePoint and MS Dynamics CRM.
• Knowledge of database and document management concepts, including information retrieval practices

ACC offers medical, dental, vision as well as 401(k) matching contribution up to 6% and a 6% contribution to the Profit-Sharing Plan, both vested immediately at 100%. Additionally, employees have access to a no cost onsite fitness center and subsidized yoga classes as well as eligibility for performance-based merit increases and discretionary bonus program.