Client Retention & Renewal Specialist

West Central Technology; Willmar (MN); On-site; USD 28,000 - 39,000; Full time

Job summary

West Central Technology is seeking an Account Specialist to join our inside sales team, owning a portfolio of client accounts and serving as the primary contact for retention, renewals and sales opportunities. You will proactively manage licensing and subscription renewals to keep client relationships strong and our recurring revenue healthy.

This role requires strong communication, organization, and a proactive, detail-oriented approach.

Qualifications

• Strong organizational skills with a proactive, detail-oriented approach to account management.
• Comfortable managing multiple accounts, renewals and deadlines simultaneously.
• Solid written and verbal communication skills via phone and email.
• Experience with account management, renewals, or sales is a plus.
• Familiarity with CRM, quoting, or order entry software (training provided).
• Client-first mindset focused on retention and long-term relationships.
• Basic understanding of licensing, subscriptions, or vendor renewal processes is a plus.
• Ability to work collaboratively across the sales team.

Responsibilities

• Own and manage assigned client accounts, serving as the primary point of contact for retention, renewals, and sales opportunities.
• Accurately build quotes as needed while supporting the overall team needs.
• Proactively track upcoming licensing, warranty, and subscription renewals, reaching out to clients ahead of expiration to ensure timely renewal.
• Perform selling to assigned client accounts, identifying opportunities for upgrades to managed services or increased engagement.
• Assist the overall sales team with renewal outreach and quoting when additional support is needed.
• Support deal registration and special pricing requests with vendors.
• Help clients resolve billing questions and issues as they arise.
• Identify when an account has grown in complexity and may warrant promotion to a Client Success Manager.
• Maintain accurate, detailed, and up-to-date account and renewal records in internal systems.
• Contribute to a positive and productive team environment.
• Perform other duties as required.

Skills

organizational skills

renewals management

communication

client relationships

team collaboration

attention to detail

CRM experience

quoting / order entry

Job description

West Central Technology is seeking an Account Specialist to join our inside sales team, owning a portfolio of client accounts and serving as the primary contact for retention, renewals and sales opportunities. You will proactively manage licensing and subscription renewals to keep client relationships strong and our recurring revenue healthy.

This role requires strong communication, organization, and a proactive, detail-oriented approach.