Account Project Coordinator - South Africa

Doxim; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote-friendly work options

Healthcare benefits

Retirement savings match

Generous PTO

Employee Referral Program

Job summary

Doxim is seeking an Account Project Coordinator to bridge business needs and technical delivery, shaping solutions for our clients. You will gather requirements, translate needs into specs, and develop scope of work documents with deliverables, timelines, and pricing.

You’ll support scope changes and strengthen stakeholder relationships to ensure smooth handovers. Work with Project Managers, clients, and cross-functional teams to drive successful outcomes, while helping improve Doxim’s processes

Qualifications

• Bachelor's degree in a related field (Business Administration, PM, Marketing, Communications).
• 3+ years of project coordination, account management, or client services experience.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office; familiarity with PM tools like Jira or MS Project.

Responsibilities

• Coordinate project activities, timelines, milestones, and deliverables.
• Support Project Managers in managing client relationships and communications.
• Schedule and facilitate project meetings, prepare agendas, and document meeting notes.
• Track project progress and provide regular status updates to stakeholders.
• Monitor risks, issues and dependencies, escalating concerns as needed.
• Maintain project documentation, reports, and client records.
• Collaborate with cross-functional teams including Sales and Technical teams.
• Assist with budget tracking, invoicing, and resource allocation.
• Ensure client requests are addressed promptly and professionally.
• Support process improvements to enhance project delivery and client satisfaction.

Skills

Organizational skills

Time management

Verbal and written communication

Multitasking

Client-facing

Education

Bachelor's degree in Business Administration / PM / Marketing / Communications

Tools

Jira

Microsoft Project

Microsoft Office Suite

Job description

Who We Are

For over 25 years, Doxim has helped organizations transform the way they deliver critical communications through innovative technology, secure omnichannel solutions, and an unwavering commitment to excellence. Today, we proudly support more than 1,500 clients across a variety of industries, helping businesses communicate more effectively and create stronger customer experiences. What truly sets us apart is our people. We are building a culture where fresh ideas are welcomed, growth is encouraged, and employees are empowered to take on meaningful challenges, make a real impact, and help shape the future of customer communications.

Doxim's Next Project Coordinator

We're looking for an Account Project Coordinator to bridge business needs and technical delivery, helping shape solutions that meet our clients’ evolving needs. Working closely with Project Managers, clients, and cross-functional teams, you’ll lead requirements gathering, translate business needs into technical specifications, and develop clear Scope of Work documents outlining deliverables, timelines, and pricing. You’ll also support scope changes, strengthen stakeholder relationships, and ensure smooth project handovers while helping improve Doxim’s processes and systems.

Key Responsibilities

• Coordinate project activities, timelines, milestones, and deliverables.
• Support Project Managers in managing client relationships and communications.
• Schedule and facilitate project meetings, prepare agendas, and document meeting notes.
• Track project progress and provide regular status updates to stakeholders.
• Monitor project risks, issues, and dependencies, escalating concerns when necessary.
• Maintain project documentation, reports, and client records.
• Collaborate with cross-functional teams including Sales and Technical teams.
• Assist with budget tracking, invoicing, and resource allocation.
• Ensure client requests and inquiries are addressed promptly and professionally.
• Support process improvements to enhance project delivery and client satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Marketing, Communications, or a related field.
• 3+ years of experience in project coordination, account management, client services, or a related role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with project management tools such as Jira or Microsoft Project is an asset.
• Ability to manage multiple projects and priorities simultaneously.

Preferred Skills

• Strong attention to detail and problem-solving abilities.
• Customer-focused mindset with excellent relationship-building skills.
• Ability to work effectively in a fast-paced environment.
• Experience supporting client-facing projects and working with cross-functional teams.
• Knowledge of project management methodologies such as Agile or Waterfall.

Why Doxim?

• Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.
• Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.
• Growth That Excites: We are passionate about nurturing talent from within so this won't be just a job - it will be a journey.
• Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.
• Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you'll earn a bonus through our Employee Referral Program. Great people know great people!

Website - www.doxim.com