Customer Care Specialist - Order Tracking & Support

The Overhead Door; Oklahoma City (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading door services company is hiring for a Customer Service position in Oklahoma City. The candidate will be responsible for clerical tasks such as answering calls, responding to customer inquiries, and processing orders. This role requires strong communication skills and attention to detail as you will act as a liaison between sales and plant departments. Candidates should have 1-3 years of customer service experience, preferably in the door industry. Training on products and processes will be provided.

Qualifications

• 1-3 years of Customer Service experience, preferably in the door industry.
• Excellent telephone, written, and verbal communication skills.
• Willingness to learn product and processes.

Responsibilities

• Perform light clerical work including answering and screening telephone calls.
• Respond to customer requests regarding order tracking and product availability.
• Act as a liaison between sales center and plant departments.

Skills

Customer Service experience

Attention to detail

Problem solving

Excellent communication skills

PC skills including MS Word, Excel, Access

Teamwork

Job description

A leading door services company is hiring for a Customer Service position in Oklahoma City. The candidate will be responsible for clerical tasks such as answering calls, responding to customer inquiries, and processing orders. This role requires strong communication skills and attention to detail as you will act as a liaison between sales and plant departments. Candidates should have 1-3 years of customer service experience, preferably in the door industry. Training on products and processes will be provided.