Account & Order Management Coordinator

SelecSource; McDonough (GA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SelecSource in McDonough, GA is seeking an Account & Order Management Coordinator. This hybrid, full-time role supports Account Management and Sales by processing orders, updating customer data, and handling warranty requests with accuracy.

The ideal candidate excels in details, data entry, and multi-tasking, communicating clearly with customers and teammates in a fast-paced environment.

Qualifications

• Strong attention to detail with high data-entry accuracy.
• Ability to manage a high volume of orders and calls in a fast-paced environment.
• Professional verbal and written communication.

Responsibilities

• Enter and maintain order confirmations in QuickBooks.
• Process orders for assigned territories in partnership with the Senior Account Operations Manager.
• Enter bundle and mock roof sample requests for all territories.
• Provide installation addresses to customers and sales representatives as needed.
• Serve as backup support for Account Managers during absences.
• Assist with additional sales and account-support activities as assigned.
• Verify warranty information and assist with warranty certificate requests.
• Answer inbound customer service calls and route inquiries to the appropriate team members.
• Resolve customer questions and requests when appropriate.
• Maintain accurate records and ensure information is entered correctly and promptly.

Skills

Attention to detail

Data entry

Communication skills

Organizational skills

Independent work

Tools

QuickBooks

Microsoft Office

Salesforce

Job description

Location: McDonough, GA Pay: $25.00/hour Schedule: Full-time | Monday Friday Type: Temp-to-Hire *THIS IS A HYBRID ROLE, REQUIRING SOME IN OFFICE WORK ON LOCATION*

About the Position

We are seeking a detail-oriented and customer-focused Account & Order Management Coordinator to join our team in McDonough. This role provides critical support to the Account Management and Sales teams by processing orders, maintaining accurate customer information, assisting with warranty requests, and responding to customer inquiries. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to manage high volumes of orders and calls while maintaining accuracy and professionalism.

Key Responsibilities

Order Management & Sales Support

• Enter and maintain order confirmations in QuickBooks.
• Process orders for assigned territories in partnership with the Senior Account Operations Manager.
• Enter bundle and mock roof sample requests for all territories.
• Provide installation addresses to customers and sales representatives as needed.
• Serve as backup support for Account Managers during absences.
• Assist with additional sales and account-support activities as assigned.

Customer & Warranty Support

• Verify warranty information and assist with warranty certificate requests.
• Answer inbound customer service calls and route inquiries to the appropriate team members.
• Resolve customer questions and requests when appropriate.
• Maintain accurate records and ensure information is entered correctly and promptly.

Training & Onboarding

• New hires will complete a structured two-week training program covering: Order entry and management systems
• Company processes and standard operating procedures
• Customer service expectations
• Escalation procedures
• Internal systems and workflows

Qualifications & Skills

• Strong attention to detail and excellent data-entry accuracy.
• Ability to manage a high volume of calls, orders, and repetitive tasks.
• Professional verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to follow established processes and procedures.
• Basic proficiency with Microsoft Office.
• QuickBooks experience is preferred.
• CRM experience, particularly Salesforce, is a plus but not required.
• Ability to work independently while collaborating effectively with a team.

Preferred Experience

• Experience in any of the following areas is preferred:
• Order processing
• Data entry
• Administrative support
• Account management support
• Sales support
• Outbound calling or lead qualification

What We re Looking For

We're looking for someone who takes pride in getting the details right, communicates well with customers and coworkers, and can stay organized in a fast-paced, process-driven environment. If you enjoy being the person who keeps orders moving and helps ensure customers receive timely, accurate support, this could be a great opportunity for you.

Pay and Location

Pay: $25.00/hour Schedule: Monday Friday | Full-time Location: McDonough, GA