Order Entry/Customer Service Representative

Legacycrafted; Mifflinburg (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Legacycrafted in Pennsylvania seeks an Order Entry / Customer Service Representative to join our team. The role emphasizes accurate order entry, rapid response, and delivering excellent service to customers and internal teams.

You will handle inquiries by phone and email, maintain records, and coordinate with departments to ensure on-time processing. The ideal candidate is organized, detail-oriented, a team player, and capable of multitasking in a busy environment.

Qualifications

• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills.
• Self-motivated and able to work independently when needed.
• Customer service or order entry experience preferred.

Responsibilities

• Accurately enter customer orders into the system in a timely manner.
• Review orders for completeness and flag discrepancies or missing information.
• Provide outstanding customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding orders, pricing, products, shipping, and delivery schedules.
• Coordinate with internal departments to ensure accurate order processing and customer satisfaction.
• Maintain customer records and update account information as needed.
• Prioritize multiple tasks while meeting deadlines and maintaining accuracy.
• Assist with problem-solving and issue resolution for customers and team members.
• Support additional administrative and customer service duties as assigned.

Skills

Organizational skills

Attention to detail

Multitasking

Communication

Team player

Go-getter

Data entry

Customer service

Order entry

Tools

CRM software

MS Office

Data entry systems

Job description

Order Entry / Customer Service Representative

Position Summary

We are seeking a highly organized, detail-oriented, and motivated Order Entry / Customer Service Representative to join our team. The ideal candidate is a multitasker who thrives in a fast-paced environment, works well with others, and takes initiative to ensure exceptional service for both customers and internal teams.

Key Responsibilities

• Accurately enter customer orders into the system in a timely manner.
• Review orders for completeness and communicate any discrepancies or missing information.
• Provide outstanding customer service through phone, email, and other communication channels.
• Respond to customer inquiries regarding orders, pricing, products, shipping, and delivery schedules.
• Coordinate with internal departments to ensure accurate order processing and customer satisfaction.
• Maintain customer records and update account information as needed.
• Prioritize multiple tasks while meeting deadlines and maintaining accuracy.
• Assist with problem-solving and issue resolution for customers and team members.
• Support additional administrative and customer service duties as assigned.

Qualifications

• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills.
• Positive attitude and team-player mentality.
• Self-motivated "go-getter" with the ability to work independently when needed.
• Proficient with computers and data entry.
• Customer service experience preferred.
• Order entry or administrative experience preferred.

Desired Traits

• Organized and dependable
• Fast learner
• Team player
• Go-getter attitude
• Strong work ethic
• Problem solver
• Adaptable and flexible
• Professional and customer-focused

Success in this role requires accuracy, a sense of urgency, excellent customer service skills, and the ability to manage multiple priorities while supporting a collaborative team environment.