Customer Care Coordinator

vincitgroup; Chattanooga (TN); On-site; USD 22,000 - 25,000; Full time

Job summary

VIN CUST: Vincitgroup in Chattanooga, TN is seeking a detail-oriented Customer Care Coordinator. You will receive, investigate, and respond to customer inquiries regarding shipments, products, and complaints, and input orders with accuracy.

Ideal candidates have 1–2 years of customer service and data entry experience, proficiency with Outlook, Word and Excel, and strong communication and time-management skills.

Qualifications

• High school diploma or GED required.
• Associate degree in business or related field preferred.
• 1–2 years of customer service and data entry experience required.
• Proficiency with MS Outlook, Word and Excel preferred.

Responsibilities

• Receive and process incoming orders from sales team and customers.
• Input customer and account data accurately within time limits.
• Verify data for accuracy and maintain data integrity.
• Communicate order details, prices and delays clearly to customers.
• Resolve customer inquiries and complaints promptly.
• Coordinate with accounts payable to keep customer accounts current.
• Back up team members as needed.

Skills

Customer service

Data entry

Attention to detail

Communication

Time management

Active listening

Education

High school diploma or GED

Associate degree in business (preferred)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

JOB SUMMARY:

The Customer Care Coordinator will need to have a strong attention to detail and proven experience in data entry environment. The CCC will receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input orders and relative data into the computer. The ideal candidate will possess a strong customer service focus with a high level of accuracy entering orders.

EDUCATION:

• Required: High school diploma or GED; or equivalent combination of education, training, and experience.
• Preferred: Associate Degree in Business or related field preferred; or equivalent combination of education, training, and experience.

EXPERIENCE:

• Required: One to two years of previous customer service and data entry experience.
• Preferred: Working knowledge of Microsoft Outlook, Word, and Excel highly preferred.

POSITION REQUIREMENT(S): Specialized Skills/License/Certification

• Required: Must possess strong customer service focus, social and interpersonal skills, and active listening skills. Ability to address concerns and communicate clearly and efficiently. Ability to excel in a fast paced environment and meet time-sensitive deadlines. Attention to detail and and the ability to follow through are required skills.
• Preferred: Beneficial to have strong critical thinking, persuasion, and comprehension skills. Ability to convey a positive, customer- friendly disposition.

CORE COMPETENCIES (Essential Job Functions)

• Receive and process incoming orders from both sales team members and directly from the customer.
• Insert customer and account data by inputting text based and numerical information from source documents within time limits.
• Compile, sort and verify the accuracy of data before it is entered.
• Demonstrate high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.
• Make changes to or cancel orders/backorders.
• Receive and respond to customer complaints.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Direct specified departments or units to prepare and ship orders to designated locations.
• Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
• Work closely with accounts payable to see that customer accounts are kept current.
• Cross-train with team members to develop the capability to act as a backup for other team members.
• Completes special projects upon requests, and other duties may be assigned.

Location : 3401 Cummings Rd, Chattanooga, TN 37419

Pay: $16.00 - $18.00 per hour

Schedule: Monday - Friday 1st shift

VIN123

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!