Account & Operations Specialist II - Client Relations

CAI Cox Automotive Corp Svcs., LLC; Fredericksburg (VA); On-site; USD 33,000 - 50,000; Full time

Job summary

Cox Automotive is seeking a Commercial Services Specialist II to manage key commercial accounts and ensure top-tier customer service across vehicle status, titles, and post-sale activities. You will build relationships with dealers, lenders, and internal teams while maintaining accurate records in auction management systems.

You will process run lists, schedule vehicle assignments, generate reports, and assist with compliance and data analysis to support leadership reviews.

Qualifications

• High school diploma/GED and 3 years of experience in a related field.
• Bachelor's degree in a related discipline is preferred.

Responsibilities

• Serve as a primary point of contact for assigned commercial accounts.
• Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
• Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
• Maintain accurate customer records and account information in auction management systems.
• Review and verify vehicle information for accuracy and completeness.
• Assist with scheduling, vehicle assignments, and inventory management activities.
• Coordinate pre-sale and post-sale activities for commercial consignors.
• Prepare auction sale packages, reports, and account summaries.
• Monitor vehicle movement through the auction process and resolve discrepancies.
• Ensure vehicles are properly represented and marketed according to client requirements.
• Verify ownership documents, titles, and required paperwork.
• Ensure compliance with company policies, state regulations, and client-specific requirements.
• Maintain confidential customer and vehicle information.
• Support audit activities and documentation reviews as needed.
• Generate and distribute operational reports to clients and management.
• Track account performance metrics and key service indicators.
• Identify process improvement opportunities and recommend solutions.
• Assist leadership with data analysis and account performance reviews.
• Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
• Coordinate issue resolution to ensure timely customer satisfaction.
• Support special projects and initiatives that improve operational efficiency.

Skills

Customer service

Account management

Communication

Attention to detail

Education

High school diploma/GED

Bachelor's degree in related discipline

Tools

Salesforce

AS400

Workbench

Excel

Job description

Cox Automotive is seeking a Commercial Services Specialist II to manage key commercial accounts and ensure top-tier customer service across vehicle status, titles, and post-sale activities. You will build relationships with dealers, lenders, and internal teams while maintaining accurate records in auction management systems.

You will process run lists, schedule vehicle assignments, generate reports, and assist with compliance and data analysis to support leadership reviews.