Account Operations Specialist I

Bioworld Merchandising, Inc.; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Bioworld Merchandising, Inc. in Irving, TX is seeking an Account Specialist I to support assigned customer accounts and Account Managers within the Account Services team.

You will handle day-to-day order-related activities, respond to inquiries, coordinate with internal and offshore teams, monitor customer requirements, and help resolve issues affecting order execution or vendor compliance. The role emphasizes collaboration with Production, Shipping, Logistics, and Sales, while building strong

Qualifications

• Minimum 2 years of experience in inside sales support, customer service, account coordination, or a related role.
• Proficiency with business management software and retail portals; Microsoft Dynamics 365 experience is a plus.
• Strong Microsoft 365 skills, particularly Excel pivot tables and VLOOKUP.
• Strong organization, time management, attention to detail, problem-solving, and ability to manage competing priorities.
• Ability to build collaborative relationships across Sales, internal teams, and offshore partners via Teams, phone, and email.
• Working knowledge of retail customer requirements, including price tickets, price stickers, and labeling distinctions.
• Ability to work independently and collaboratively in varied work environments.

Responsibilities

• Manage escalations from the offshore team for assigned accounts and coordinate resolution with internal partners.
• Follow up on inquiries, including order clarification and shipping-extension requests.
• Maintain knowledge of customer requirements and support vendor compliance.
• Build relationships with Account Services, Production, Shipping, Logistics, and Sales.
• Communicate changes to vendor compliance requirements to internal teams.
• Review the Customer Order Log daily to identify order risks.
• Support chargeback research and resolution.
• Research and resolve account-related questions from Sales.
• Escalate order issues to management when decisions are needed.
• Provide backup coverage for colleagues during PTO and assist with India Account Help inbox.

Skills

Time management

Detail oriented

Problem solving

Communication

Tools

Microsoft Dynamics 365

Job description

Bioworld Merchandising, Inc. in Irving, TX is seeking an Account Specialist I to support assigned customer accounts and Account Managers within the Account Services team.

You will handle day-to-day order-related activities, respond to inquiries, coordinate with internal and offshore teams, monitor customer requirements, and help resolve issues affecting order execution or vendor compliance. The role emphasizes collaboration with Production, Shipping, Logistics, and Sales, while building strong