Account Specialist I — Customer Ops & Order Support

BIOWORLD MERCHANDISING; Irving (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Bioworld Merchandising is seeking an Account Specialist to support assigned customer accounts and Account Managers within the Account Services team. This role handles day-to-day order-related activities, responds to inquiries, coordinates with internal and offshore teams, monitoring customer requirements and resolving issues affecting order execution or compliance.

You will manage escalations, support order entry and changes, and build strong relationships with Sales, Production, Shipping and

Qualifications

• Minimum 2 years in inside sales support, customer service, or account coordination.
• Retail or wholesale apparel/accessories experience preferred.
• Proficient with business management software and retail portals.
• Strong Microsoft 365 skills, especially Excel pivot tables and VLOOKUP.
• Ability to build collaborative relationships across Sales and offshore teams.

Responsibilities

• Manage escalations from offshore team and coordinate resolution with internal partners.
• Follow up on inquiries including order clarification and shipping-extension requests.
• Maintain knowledge of customer requirements and support vendor compliance.
• Build relationships with Account Services, Production, Shipping, Logistics, and Sales.
• Communicate changes to vendor compliance requirements to internal teams.
• Review Customer Order Log daily to address order risks.
• Support chargeback research and resolution.
• Research and resolve account-related questions from Sales.
• Participate in vendor training and learning seminars as required.
• Escalate order issues to management when decisions are needed.
• Assist Account Managers with daily needs, order entry, item setup, and order changes.
• Provide backup coverage for PTO and assist with India Account Help inbox.

Skills

Microsoft 365

Excel pivot tables

VLOOKUP

organization

time management

attention to detail

problem solving

collaboration

Teams

Tools

Microsoft Dynamics 365

Job description

Bioworld Merchandising is seeking an Account Specialist to support assigned customer accounts and Account Managers within the Account Services team. This role handles day-to-day order-related activities, responds to inquiries, coordinates with internal and offshore teams, monitoring customer requirements and resolving issues affecting order execution or compliance.

You will manage escalations, support order entry and changes, and build strong relationships with Sales, Production, Shipping and