Account Operations Specialist - Drayage/Intermodal

MegaCorp Logistics; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Birthday celebrations

Health and wellness initiatives

Job summary

MegaCorp Logistics, LLC is a Top 30 brokerage and a fast-growing 3PL delivering tailored logistics solutions across drayage, intermodal, port, rail, and container transportation. The Account Operations Specialist plays a key role in coordinating daily freight operations, ensuring on-time performance, accurate billing, and strong customer satisfaction in a fast-paced environment.

We offer structured training, career development opportunities, and a competitive benefits package to help you grow

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred in Business, Logistics, Supply Chain, Transportation, Operations, or related field.
• 1+ years of experience in freight brokerage, logistics, transportation, drayage, intermodal, or related field preferred.
• Experience supporting customer accounts, freight operations, carrier coordination, shipment tracking, or transportation documentation preferred.
• Experience with drayage operations, port transportation, rail transportation, container logistics, or intermodal services preferred.
• Knowledge of transportation pricing, carrier rates, accessorial fees, billing, claims, or supply chain operations preferred.
• Experience using HERO, TMS platforms, logistics software, or related transportation systems preferred.
• Strong customer service, communication, organization, and problem-solving skills required.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment required.

Responsibilities

• Support Account Managers in servicing assigned customer accounts, including drayage, intermodal, port, rail, and container transportation needs.
• Build and maintain relationships with primary and secondary carriers, drayage providers, intermodal partners, and other transportation vendors.
• Evaluate and select carriers based on performance, cost, equipment availability, safety, insurance coverage, service history, and operational requirements.
• Analyze carrier performance, service trends, shipment activity, and operational issues to identify opportunities for improved service, efficiency, and cost control.
• Negotiate carrier rates in both spot-market and contract environments.
• Schedule, dispatch, monitor, and track freight loads to ensure on-time pickup, transit, delivery, and completion while proactively resolving transportation issues.
• Serve as a liaison between customers, Account Managers, carriers, shippers, receivers, terminals, rail providers, and internal departments.
• Support drayage and intermodal shipments by coordinating port, rail, and container movements while maintaining knowledge of market conditions, capacity, and service expectations.
• Resolve service issues with a focus on customer satisfaction, operational excellence, and cost control.
• Ensure fiduciary responsibilities, accessorial charges, carrier costs, customer fees, and related documentation are accurate and complete.
• Manage client claims, receivables issues, load releases, and other operational follow-up activities.
• Maintain accurate customer, shipment, carrier billing, and account records within company systems, including HERO.
• Coordinate with Operations Processing, Accounts Receivable, Finance, Claims, Pricing, Sales, and other internal teams to support billing accuracy, operational efficiency, and customer service.
• Perform other duties as assigned

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Education

High school diploma or GED

Bachelor's degree in Business, Logistics, Supply Chain, Transportation, Operations, or related field preferred

Tools

HERO

TMS platforms

Logistics software

Job description

Ranked as a Top 30 brokerage company and among the Top 100 logistics companies in the U.S., MegaCorp Logistics is a fast-growing third-party logistics (3PL) company. Our success is driven by our people, our culture, and our commitment to finding creative solutions for our customers.

Our team brings decades of experience in the logistics industry, and we are always looking for motivated, competitive, and relationship-driven individuals to grow with us. At MegaCorp, you're more than a number. We provide the training, tools, mentorship, and support you need to build a successful career while working in a fun, fast-paced, high-energy environment.

We offer a competitive benefits package, earning and advancement opportunities, medical/dental/vision coverage, 401(k) matching, paid time off, and additional employee perks.

Position Summary

The Account Operations Specialist - Drayage/Intermodal supports Account Managers and internal teams by coordinating daily freight operations for drayage, intermodal, port, rail, and container-related transportation services. This role helps ensure accurate execution, carrier coordination, shipment visibility, billing accuracy, service quality, and customer satisfaction in a fast-paced logistics environment.

Compensation And On Target Earnings

• 25% uncapped commission paid monthly

Key Responsibilities

The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned.

• Support Account Managers in servicing assigned customer accounts, including drayage, intermodal, port, rail, and container transportation needs
• Build and maintain relationships with primary and secondary carriers, drayage providers, intermodal partners, and other transportation vendors
• Evaluate and select carriers based on performance, cost, equipment availability, safety, insurance coverage, service history, and operational requirements
• Analyze carrier performance, service trends, shipment activity, and operational issues to identify opportunities for improved service, efficiency, and cost control
• Negotiate carrier rates in both spot-market and contract environments
• Schedule, dispatch, monitor, and track freight loads to ensure on-time pickup, transit, delivery, and completion while proactively resolving transportation issues, including delays, weather impacts, port congestion, terminal disruptions, equipment availability, and appointment changes
• Serve as a liaison between customers, Account Managers, carriers, shippers, receivers, terminals, rail providers, and internal departments to ensure effective communication and issue resolution
• Support drayage and intermodal shipments by coordinating port, rail, and container movements while maintaining knowledge of market conditions, capacity, and service expectations
• Resolve service issues with a focus on customer satisfaction, operational excellence, and cost control
• Ensure fiduciary responsibilities, accessorial charges, carrier costs, customer fees, and related documentation are accurate and complete
• Manage client claims, receivables issues, load releases, and other operational follow-up activities
• Maintain accurate customer, shipment, carrier billing, and account records within company systems, including HERO
• Coordinate with Operations Processing, Accounts Receivable, Finance, Claims, Pricing, Sales, and other internal teams to support billing accuracy, operational efficiency, and customer service
• Perform other duties as assigned

Top-Notch Training

You don't need to be a logistics expert on day one. Our training program is designed to give you hands-on exposure to the business and the support needed to grow into the role.

• 3 Month Paid Training Program: Structured training that builds your knowledge of sales, operations, transportation, and account management.
• Hands-On Learning: Work directly with experienced brokers to understand the day-to-day responsibilities of managing freight and customer relationships.
• Peer Mentorship: Learn from team members who can provide guidance, answer questions, and share real-world experience.
• Operational Excellence Reviews: Receive ongoing coaching and feedback focused on strengthening your operational knowledge and performance.
• Medical, dental, vision, life, and disability insurance
• 401(k) matching
• Birthday celebrations
• Health and wellness initiatives, including gym membership
• PTO and flexible holidays
• Company-sponsored outings and events
• A fun, energetic, team-oriented work environment
• Opportunities for professional development and career growth

Education & Experience

• High school diploma or GED required
• Bachelor's degree in Business, Logistics, Supply Chain, Transportation, Operations, or related field preferred
• One (1) or more years of experience in freight brokerage, logistics, transportation, drayage, intermodal, operations, or related field preferred
• Experience supporting customer accounts, freight operations, carrier coordination, shipment tracking, or transportation documentation preferred
• Experience with drayage operations, port transportation, rail transportation, container logistics, or intermodal services preferred
• Knowledge of transportation pricing, carrier rates, accessorial fees, billing, claims, or supply chain operations preferred
• Experience using HERO, TMS platforms, logistics software, or related transportation systems preferred
• Strong customer service, communication, organization, and problem-solving skills required
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment required

Core Competencies

• Freight operations coordination
• Drayage and intermodal transportation support
• Customer service and communication
• Shipment tracking and issue resolutionDocumentation accuracy and process improvement

MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.