After-hours Operations Specialist

MegaCorp Logistics; Wilmington (NC); On-site; USD 21,855 - 31,127; Part time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(K) matching

Health and wellness initiative including gym membership

PTO and Flex holidays

Company sponsored outings

Job summary

A leading logistics company is seeking individuals to join their After-hours Operations team. This role involves managing customer relationships and ensuring timely deliveries during critical hours. Candidates must have strong communication skills and a high school diploma, with a preference for a bachelor's degree. The position is temporary, lasting 4-6 weeks, and offers a pay rate of $19.23 per hour, along with various benefits. Those who thrive in fast-paced environments and are eager to make an impact are encouraged to apply.

Qualifications

• 1+ years of experience in freight brokerage or logistics preferred, but training available.
• Proven ability to manage relationships and ensure smooth operations.
• Must be able to work flexible hours.

Responsibilities

• Manage check calls and resolve issues for customer satisfaction.
• Develop and maintain relationships with carriers for timely deliveries.
• Analyze load progress and proactively solve potential issues.

Skills

Strong communication and interpersonal skills

Enjoys juggling tasks in a fast-paced environment

Comfortable working late-night and weekend shifts

Able to work with a diverse group of drivers

Analyzes situations quickly and makes decisions

Education

High school diploma or GED required

Bachelor’s degree preferred

Job description

Join MegaCorp Logistics on our After-hours Operations team and become the backbone of our after-hours operations! You’ll have the chance to take the reins during critical moments, ensuring loads are successfully managed even when the sun goes down. If you’re a problem solver who thrives under pressure, this is your opportunity to step up and make a big impact. You’ll be the key link between our clients, carriers, and Account Managers, ensuring smooth deliveries and stellar service around the clock.

At MegaCorp, we don’t just offer a job – we offer growth, opportunity, and impact. If you’re ready to thrive in a high-energy environment where you’re empowered to solve problems and make a real difference, this is the place for you!

This is a temporary position lasting 4-6 weeks or longer as needed. Our rate of pay is $19.23 per hour.

Essential Functions

• Be the Hero – Help sales teams keep their customers happy by managing everything from check calls to resolving any issues on the fly.
• Master the Art of Relationships – Develop and maintain strong ties with carriers, ensuring timely deliveries and smooth operations.
• Fast-Paced Problem Solving – Analyze each load’s progress, troubleshoot any issues with drivers, and resolve potential problems before they happen, keeping deliveries on track.
• Think Ahead – Anticipate challenges like weather, traffic, or equipment issues, and act fast to ensure successful deliveries.
• Work with the Best – Be the critical link between drivers, customers, and sales teams, offering clear communication and support to everyone involved.
• Stay in Control – Use your organizational skills to accurately document all the details, ensuring that everything from load fees to delivery updates are logged seamlessly for accurate billing.

Education & Experience

• High school diploma or GED required (Bachelor’s degree preferred).
• 1+ years of experience in freight brokerage or logistics (preferred, but not required – we’ll train the right candidate!).
• Medical, dental, vision, and life and disability insurance
• 401(K) matching
• Birthday celebrations
• Health and wellness initiative including gym membership
• Annual parties
• PTO and Flex holidays
• Company sponsored outings
• Customer Service Rockstar – Strong communication and interpersonal skills.
• Multitasking Master – Enjoys juggling tasks in a fast-paced environment.
• Night Owl – Comfortable working late-night, early-morning, and weekend shifts while staying sharp and alert.
• Team Player – Able to work with a diverse group of drivers, including bilingual ones, to ensure smooth operations.
• Quick Thinker – Analyzes situations quickly, makes decisions that move the business forward, and thrives in a fast-paced setting.

MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact the HR Department at [phone] ext. 1030