Drayage & Intermodal Logistics Specialist — 25% Commission

MegaCorp Logistics

Jacksonville (FL)

On-site

USD 52,000 - 78,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Birthday celebrations

Health and wellness initiatives

Job summary

MegaCorp Logistics, LLC is a Top 30 brokerage and a fast-growing 3PL delivering tailored logistics solutions across drayage, intermodal, port, rail, and container transportation. The Account Operations Specialist plays a key role in coordinating daily freight operations, ensuring on-time performance, accurate billing, and strong customer satisfaction in a fast-paced environment.

We offer structured training, career development opportunities, and a competitive benefits package to help you grow

Qualifications

High school diploma or GED required.
Bachelor's degree preferred in Business, Logistics, Supply Chain, Transportation, Operations, or related field.
1+ years of experience in freight brokerage, logistics, transportation, drayage, intermodal, or related field preferred.
Experience supporting customer accounts, freight operations, carrier coordination, shipment tracking, or transportation documentation preferred.
Experience with drayage operations, port transportation, rail transportation, container logistics, or intermodal services preferred.
Knowledge of transportation pricing, carrier rates, accessorial fees, billing, claims, or supply chain operations preferred.
Experience using HERO, TMS platforms, logistics software, or related transportation systems preferred.
Strong customer service, communication, organization, and problem-solving skills required.
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment required.

Responsibilities

Support Account Managers in servicing assigned customer accounts, including drayage, intermodal, port, rail, and container transportation needs.
Build and maintain relationships with primary and secondary carriers, drayage providers, intermodal partners, and other transportation vendors.
Evaluate and select carriers based on performance, cost, equipment availability, safety, insurance coverage, service history, and operational requirements.
Analyze carrier performance, service trends, shipment activity, and operational issues to identify opportunities for improved service, efficiency, and cost control.
Negotiate carrier rates in both spot-market and contract environments.
Schedule, dispatch, monitor, and track freight loads to ensure on-time pickup, transit, delivery, and completion while proactively resolving transportation issues.
Serve as a liaison between customers, Account Managers, carriers, shippers, receivers, terminals, rail providers, and internal departments.
Support drayage and intermodal shipments by coordinating port, rail, and container movements while maintaining knowledge of market conditions, capacity, and service expectations.
Resolve service issues with a focus on customer satisfaction, operational excellence, and cost control.
Ensure fiduciary responsibilities, accessorial charges, carrier costs, customer fees, and related documentation are accurate and complete.
Manage client claims, receivables issues, load releases, and other operational follow-up activities.
Maintain accurate customer, shipment, carrier billing, and account records within company systems, including HERO.
Coordinate with Operations Processing, Accounts Receivable, Finance, Claims, Pricing, Sales, and other internal teams to support billing accuracy, operational efficiency, and customer service.
Perform other duties as assigned