Account Operations Specialist

Amphenol Corp; Grand Rapids (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Full medical, dental and prescription药

401(k) match

Paid holidays and PTO

Gym and tuition reimbursement

Short term disability

Life insurance

Volunteer time off

Job summary

Amphenol Borisch Technologies in Grand Rapids, MI is seeking an Account Administrator to support Key Account Managers and Sr Program Management. You will ensure orders, shipments, and documentation align with customer requirements and internal processes.

The role emphasizes data accuracy, cross-functional collaboration, and timely communication to maintain on-time delivery. A high school diploma and MS Office skills are essential, with flexibility for extended hours when required.

Qualifications

• HS diploma or GED required.
• Experience in a Customer Service or Customer Support role preferred.
• Strong organizational and administrative skills.
• Excellent attention to detail and data.
• Ability to multi-task and work in a fast-paced environment.
• Excellent computer skills, including MS Office.
• Ability to work additional hours/flexible schedule when required.

Responsibilities

• Become familiar with purchase order requirements and long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Coordinate with cross-functional teams to ensure customer documentation is created and distributed.
• Prepare and maintain documentation for all incoming repair products and related invoice records.
• Communicate daily with Key Account Manager and Program Management to ensure accurate customer information and PO requirements.
• Maintain customer requests, internal promise dates and shipments, escalating when OTD is impacted.
• Assist Accounting on past due accounts and invoice issues as needed.
• Support data gathering and analysis to complete 12-month forecast projections.
• Enter and update jobs as needed, and perform risk management as directed.

Skills

Customer service

Organizational skills

Attention to detail

Multi-tasking

MS Office

Flexibility

Education

HS diploma or GED

Tools

MS Office

Job description

Amphenol Borisch Technologies in Grand Rapids, MI is seeking an Account Administrator to support Key Account Managers and Sr Program Management. You will ensure orders, shipments, and documentation align with customer requirements and internal processes.

The role emphasizes data accuracy, cross-functional collaboration, and timely communication to maintain on-time delivery. A high school diploma and MS Office skills are essential, with flexibility for extended hours when required.