Account Specialist

Amphenol Borisch Technologies; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical & Dental

Prescription Drug Insurance

401(k) match

Paid Holidays & PTO

Life Insurance

Gym Reimbursement

Volunteer Time Off

Short Term Disability

Job summary

Amphenol Borisch Technologies is seeking an Account Specialist to support Key Account Managers and Sr. Program Management in ensuring products are produced, shipped and delivered as promised.

The role involves coordinating with cross-functional teams, maintaining accurate customer information, assisting with pre-launch activities, and managing forecasting and shipment requirements to meet customer needs.

Qualifications

• Experience in a Customer Service or Customer Support role is preferred.
• Strong organizational and administrative skills.
• Excellent attention to detail and data handling.
• Ability to multi-task and work in a fast-paced environment.
• Proficient with MS Office.

Responsibilities

• Familiarize with PO requirements and long-term agreements to ensure compliance.
• Coordinate with cross-functional teams to prepare and share customer shipping docs.
• Communicate daily with Key Account Manager and Program Management for customer needs.
• Support Pre-Launch meetings to align front end teams for product launches.
• Maintain customer requests, promise dates, and shipment requirements in systems.
• Assist with 12-month forecast including sales goals and growth.

Skills

Customer service

Organization

Attention to detail

Multitasking

MS Office

Education

HS diploma or GED

Tools

MS Office

Job description

The Account Specialist provides support and assistance to the Key Account Managers and all Sr. Program Management to ensure Customers’ products are produced, shipped and delivered as promised.

Essential Duties And Responsibilities

• Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated, and distributed.
• Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.
• Assist Programs team with critical Pre-Launch meeting series internally and externally to align front end teams in order to help drive our ability to support our customers and launch product successfully.
• Maintains customer requests, internal promise dates and shipment requirements throughout system and customer portals.
• Assist with 12-month forecast that includes Sales goals, projections and growth for designated customer base.
• Establishes and cultivates excellent internal and external customer relationships while serving as a liaison with our customers to answer questions, resolve issues and provide information.
• Coach and mentor Account Administrators and Interns
• Help assist with organizing meetings with Supply Chain and Operations teams to ensure delivery of assigned customers products.
• Running and maintaining key company metrics.
• Works with the Accounting Department regarding past due accounts. Follows up on invoicing issues when needed.
• Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary.
• Performs risk management and escalates to Key Account Manager or Program Management appropriately.
• Communicates independently with customers on designated issues and may independently own Customer Accounts.
• Performs all other tasks and projects assigned by Program Management.

Requirements

• HS diploma or GED
• Experience in a Customer Service or Customer Support role, preferred
• Strong organizational and administrative skills
• Excellent attention to detail and data
• Ability to multi-task and work in a fast-paced working environment
• Excellent computer skills, including MS Office
• Ability to work additional hours/flexible schedule when required

About Our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.