Account Administrator

Amphenol Corp; Grand Rapids (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Full medical, dental and prescription药

401(k) match

Paid holidays and PTO

Gym and tuition reimbursement

Short term disability

Life insurance

Volunteer time off

Job summary

Amphenol Borisch Technologies in Grand Rapids, MI is seeking an Account Administrator to support Key Account Managers and Sr Program Management. You will ensure orders, shipments, and documentation align with customer requirements and internal processes.

The role emphasizes data accuracy, cross-functional collaboration, and timely communication to maintain on-time delivery. A high school diploma and MS Office skills are essential, with flexibility for extended hours when required.

Qualifications

• HS diploma or GED required.
• Experience in a Customer Service or Customer Support role preferred.
• Strong organizational and administrative skills.
• Excellent attention to detail and data.
• Ability to multi-task and work in a fast-paced environment.
• Excellent computer skills, including MS Office.
• Ability to work additional hours/flexible schedule when required.

Responsibilities

• Become familiar with purchase order requirements and long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Coordinate with cross-functional teams to ensure customer documentation is created and distributed.
• Prepare and maintain documentation for all incoming repair products and related invoice records.
• Communicate daily with Key Account Manager and Program Management to ensure accurate customer information and PO requirements.
• Maintain customer requests, internal promise dates and shipments, escalating when OTD is impacted.
• Assist Accounting on past due accounts and invoice issues as needed.
• Support data gathering and analysis to complete 12-month forecast projections.
• Enter and update jobs as needed, and perform risk management as directed.

Skills

Customer service

Organizational skills

Attention to detail

Multi-tasking

MS Office

Flexibility

Education

HS diploma or GED

Tools

MS Office

Job description

Account Administrator provides support and assistance to the Key Account Managers and all Sr Program Management to ensure customers’ products are produced, shipped and delivered as promised.

Essential Duties and Responsibilities

• Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
• Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated, and distributed.
• Prepare and maintain documentation for all incoming repair products, including associated invoice records.
• Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.
• Maintains customer requests, internal promise dates and shipments throughout system and customer portals, escalating when there is an OTD impact to shipments.
• Work with the Accounting Department regarding past due accounts and follow-up on invoice issues when needed.
• Assist with data gathering and analysis to complete 12-month forecast projections.
• Enters/updates jobs as needed
• Performs risk management and escalates to Key Account Manager or Program Management appropriately.
• Performs all other tasks and projects assigned by Program Management.

Requirements

• HS diploma or GED
• Experience in a Customer Service or Customer Support role, preferred
• Strong organizational and administrative skills
• Excellent attention to detail and data
• Ability to multi-task and work in a fast-paced working environment
• Excellent computer skills, including MS Office
• Ability to work additional hours/flexible schedule when required

About our Company

Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company’s industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer

At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-timeemployees. Highlights include:

UNITED STATES

• Unique full-time work schedule that includes every other Friday off
• Full Medical, Dental and Prescription Drug Insurance
• Flexible Spending Accounts
• Generous 401(k) match
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Paid time off to volunteer
• Company-Paid Short Term Disability

CANADA

• Full benefits package
• Company-paid and Voluntary Life Insurance plans
• Paid Holidays and Paid Time Off Days
• Reimbursement Programs (Gym, Tuition, etc.)
• Pension plan
• Paid parental leave

Amphenol Borisch Technologies is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.