Account Operations Director

CBRE Group, Inc.; Sunnyvale, Northern (CA, KY); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

Job summary

CBRE Group, Inc. is seeking an Account Operations Director to oversee office services, client support, and business operations across a small market area.

You will drive data-driven performance through KPI dashboards, own the technology roadmap, and lead multi-disciplinary teams through implementations and continuous improvement. Responsibilities include coordinating daily activities, supervising staff, and partnering with regional leadership to optimize operational results.

Qualifications

• Bachelor's degree or equivalent with 8–12 years of relevant experience.
• Experience in staffing, training, development, coaching, and performance management.
• Ability to convey complex information and set clear performance expectations.
• Leadership to set targets with cross-department impact.
• Strong knowledge of Microsoft Office products.
• Excellent organizational and quantitative skills.

Responsibilities

• Ensure data accuracy across systems and build KPI dashboards for leadership.
• Own the account's technology roadmap, CMMS, analytics, and automation initiatives.
• Lead technology implementations and process improvements across the account.
• Oversee client services support and align back-office with client-facing teams.
• Provide supervision, training, coaching, and performance evaluations.
• Coordinate daily team activities, schedules, and cross-training.
• Execute operational strategies for the small market area.
• Partner with senior management to optimize performance and support business.
• Direct regional business operations and collaborate with internal departments.

Skills

Data analysis

Strategic leadership

Operational excellence

Project management

Communication

Education

Bachelor's Degree preferred

Tools

CMMS platforms

Data analytics tools

Automation tools

Microsoft Office

Job description

About the Role:

As a CBRE Account Operations Director, you will assist with overseeing the department responsible for all office services, client support services, and business operations activities.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Ensures data accuracy across operating systems and builds KPI dashboards that give account and client leadership a clear, current view of performance. Turns operational data into recommendations, not just reports.
• Owns the account's technology roadmap, including CMMS platforms, data analytics tools, and automation initiatives. Prioritizes investments against operational impact and client requirements, and partners with CBRE's digital and technology teams to deliver them.
• Leads technology implementations, process redesigns, and continuous improvement initiatives across the account.
• Oversees client services support activities across the account, including the digital tools and data client-facing professionals rely on, so those teams can work productively. Closes gaps between back-office functions and the teams that interact with the client directly.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with executing operational strategies, ensuring efficient and effective operations for a small market area.
• Act as a key business partner to put in place initiatives and start process improvements.
• Partner with local and regional senior management to develop and implement strategies that optimize operational performance and support the business.
• Manage client services support activities to drive the productivity of client-facing professionals.
• Direct the business operations activities regionally. Develop partnerships with internal departments management.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations