Sr. Account Manager, Critical Facilities

CBRE Group, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

CBRE Group, Inc. in Chicago seeks a Senior Manager to lead on-site facility operations for a multi-purpose data center and office complex. You will oversee a high-performance team and manage client commitments, governance, budget, and reporting.

You will drive safety, recruit and mentor staff, coordinate with client stakeholders, and uphold CBRE's performance standards while ensuring contractual obligations are met and aligned with business goals.

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Strong communication, verbal and written.
• Leadership experience and ability to motivate a team.
• Extensive knowledge of Microsoft Office products.
• High attention to detail and analytical mindset.
• Ability to manage complex facilities operations and client relationships.

Responsibilities

• Oversee overall Facility Management of the site.
• Build and lead a high-performance onsite leadership team.
• Develop and maintain strong client relationship and serve as the primary conduit.
• Ensure contractual commitments are met; improve processes and address issues.
• Oversee budget, forecasting, reporting, and vendor contracts.
• Lead meetings, reporting, and presentations.
• Promote health, safety and security across the facility.
• Track training and development; oversee recruitment and hiring.

Skills

Leadership

Communication

Attention to detail

Organizational skills

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About the Role

As the CBRE Account Management Sr.Manager,youwill oversee the team responsible for delivering all key client associated commitments related to a multi-purpose facility that provides a high-performance computing data center space, an office space environment, state-of-the-art conference facilities and meeting rooms, onsite café and catering facilities, and a library.

This is part of the Operations Management job function, responsible for coordinating staff functions and operations that support the organization's goals and strategies.

WhatYou’llDo

• Overall On-site Facility Leadership:Accountable for overall Facility Management of the site.
• High Performing Culture:Focus on continually building a high-performance team that accentuates a proactive posture. Internal responsibilities include prioritizing, coordinating and managing activities across the onsite leadership team.
• Client Relationship: Develop and maintain a positive overall relationship with this client is paramount.The CBRE Account Management Sr. Manager is not only the lead resource that sets the relationship tone, but also the client conduit to resolve any facility issues. LeadbyexampleandmodelbehaviorsthatareconsistentwithCBRERISEvalues.
• Governance:Ensure the Parties meet all contractual commitments and responsibilities. Improve and change existing methods, processes, and standards where appropriate.Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client teams. Develop action plans for high-potential risks.
• Finance & Budgeting:Oversee the facility budget and forecasting process, strategic planning process and standard management reporting. Ultimately responsible for managing the performance of the client contract. Responsible for overall downstream vendor contract compliance, including vendor set-up, client invoicing and expense approval.
• Meetings, Reporting & Presentations:CBRE Account Management Sr. Manager is ultimately responsible for ensuring the CBRE team develops, conducts, reports on, follows up and tracks important topics.
• Safety and Security: Continue to drive a culture that places health, safety and security at the center of the responsibilities at this critical facility.
• Supervision & Training:Trackthetraininganddevelopmentofstaff.Impart CBRE best practices. Mentor and coach as needed. Conductperformance evaluations and coaching. Oversee the recruiting and hiring of new employees for cultural and operational fit.

WhatYou’llNeed

• Communication skills (verbal and written) are essential.Strong communication, capable of bridging discussions between CBRE, the Client, Client’s Client(s) and associated 3rd parties.
• High attention to detail, and strong technical acumen.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems, including when dealing with critical infrastructure topics.
• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.

: