Account Ops Manager

CBRE Group, Inc.; Atlanta, Northern (GA, KY); On-site; USD 70,000 - 95,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Operations Manager in the Atlanta area to supervise a team responsible for plumbing, electrical and general building repairs on retail sites, ensuring KPIs are met and budgets are kept.

You will coordinate daily activities, mentor staff, oversee recruiting, and drive cost-saving initiatives while upholding a proactive, service-oriented culture. Preferred candidates hold a Bachelor's degree with 3–5 years of relevant experience; FMP certification is highly

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• FMP Certification is highly preferred.
• Experience in staffing, training, development, coaching, performance appraisal and retention.
• Ability to convey complex information clearly and guide teams.
• Strong leadership to improve quality, efficiency, and effectiveness.
• Proficient with Microsoft Office; Corrigo experience is a plus.

Responsibilities

• Provide formal supervision to employees. Monitor training and development; conduct performance evaluations and coaching.
• Coordinate and manage daily team activities; establish schedules and assign tasks.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Monitor vendor performance and ensure best pricing and SLAs.
• Ensure safety and compliance with codes and regulations; develop service delivery playbooks.

Skills

Staff supervision

Performance coaching

Recruiting

Budget awareness

Planning & scheduling

Vendor management

Leadership

Education

Bachelor's degree

Tools

Corrigo

Microsoft Office

Apple products

Job description

About the Role:

As a CBRE Account Operations Manager, you will supervise the team responsible for plumbing, electrical and general building repairs on retail sites within the Atlanta area. You will ensure the team meets key performance indicators (KPIs), adheres to budgetary goals, and maintains a proactive, service-oriented culture.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
• Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• FMP Certification is highly preferred
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office and Apple products. Corrigo experience is a plus.
• Extensive organizational skills with a strong inquisitive mindset.
• Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.

Why CBRE?

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development).

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future