Account Mgmt Sr Manager

CBRE Group, Inc.; Town of Texas (WI); Hybrid; USD 120,000 - 170,000; Full time

Job summary

CBRE Group, Inc. is seeking a Senior Account Management Manager to oversee a team delivering client commitments within operations management. You will supervise staff, coordinate daily activities, and work with senior sales to define complex project requirements.

The role focuses on resource coordination, client relationships, and timely delivery against contracts. The role emphasizes leadership, coaching, and adherence to CBRE performance standards while driving improvements across processes

Qualifications

• Experience supervising employees and leading teams.
• Proven ability to manage multiple projects and stakeholders.
• Strong client service focus and relationship management.
• Ability to coach, evaluate performance and drive staff development.
• Effective problem solving across operational and technical issues.

Responsibilities

• Provide formal supervision to employees and conduct evaluations.
• Coordinate daily activities, schedules, tasks and deadlines.
• Collaborate with Sr. sales to define complex project requirements.
• Obtain resources to service projects and build operational plans.
• Manage sales relationships with large/high-profile clients.
• Review service levels and ensure targets are met or exceeded.
• Troubleshoot escalated issues with internal and client teams.
• Direct scope of work and ensure delivery against contractual obligations.
• Lead by example and promote CBRE values in daily work.

Skills

Staff supervision

Performance evaluations

Coaching

Team coordination

Client relationship management

Problem solving

Mentoring

Tools

CRM systems

Project management tools

Job description

About the Role:

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.