Account Manager - Global Health Benefits

The Cigna Group; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits including medical, VIs

401(k) and life insurance

Tuition reimbursement

18 paid days off plus holidays

Incentive compensation plan

Job summary

The Cigna Group seeks a Global Health Account Manager to own a portfolio of 35–50 global health accounts, guiding renewals and strategic decisions to deliver better outcomes for clients. You will grow relationships through consultative support and connect clients with the right partners across the organization.

In this role, you will leverage Salesforce, collaborate with cross-functional teams, and expand value by introducing global products and services while navigating product updates with

Qualifications

• 3+ years in account management or client-focused roles.
• Active Life, Accident, and Health license required.
• Strong written and verbal communication; ability to lead meetings.
• Proven ability to manage multiple priorities with cross-functional teams.

Responsibilities

• Manage 35–50 global health accounts and renewals.
• Protect and grow $10–18M in premium.
• Create client management plans aligning goals and needs.
• Expand value by recommending global products and services.
• Guide clients through product updates with clear communication.
• Use Salesforce to maintain records and track progress.
• Deepen expertise in global health solutions.

Skills

Account management

Sales

Client service

Communication

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM systems

Job description

Help global employers care for their people, wherever work and life take them. In this role, you will build trusted client partnerships, guide complex health benefit decisions, and turn insight into action. You will join a team of ambitious and compassionate experts who learn, adapt, and work together to deliver better experiences and lasting growth.

Responsibilities

• Own a portfolio of about 35 to 50 global health accounts, including mid-size and large groups, and strengthen relationships through responsive, consultative support.
• Protect and grow a book of business with about $10 million to $18 million in premium by leading renewals, spotting client needs, and shaping practical solutions.
• Create client management plans that connect goals, risks, sales opportunities, and service needs, then align internal partners around clear next steps.
• Expand the value clients receive by recommending relevant global products and services and by connecting clients with the right partners across the organization.
• Guide clients through product, process, and compliance updates with clear communication that builds confidence and supports sound decisions.
• Resolve complex concerns involving eligibility, invoicing, premiums, or service. Look for root causes, share lessons, and help improve the client experience.
• Use Salesforce and other sales tools to maintain accurate records, track progress, and support informed choices across the business.
• Deepen your expertise in global health solutions and share knowledge that helps clients, teammates, and partners succeed.

Required Qualifications

• At least 3 years of experience in account management, client service, sales, marketing, or another role with significant client interaction.
• Active Life, Accident, and Health license required by the state, or the ability to obtain it within the required business timeframe.
• Strong written and verbal communication skills, including the ability to lead productive meetings and present ideas with clarity.
• Ability to manage competing priorities, solve problems, and work closely with clients and cross-functional partners.
• Working knowledge of Microsoft Office, spreadsheets, databases, and sales tracking systems.

Preferred Qualifications

• Bachelor's degree or equivalent work experience.
• Experience supporting global health benefits, employee benefits, insurance, or a related field.
• Experience with Salesforce and consultative selling, including renewal, cross-sell, or upsell conversations.
• Curiosity, sound judgment, and a growth mindset, with a commitment to learning from feedback and improving how work gets done.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

Benefits

• Starting on day one of your employment, you’ll be offered several health‑related benefits including medical, vision, dental, and well‑being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.
• This role is also anticipated to be eligible to participate in an incentive compensation plan.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.