Enterprise Account Manager

present of AI; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Jasper is seeking an Enterprise Customer Success Manager in the United States to own a portfolio of large customer accounts. You will drive renewals, expansions, and business reviews with executives, while forecasting pipeline and coordinating cross-functional efforts.

The role blends relationship management with commercial acumen, translating business value of AI-powered marketing to senior leaders and guiding adoption and governance across complex client organizations.

Qualifications

• Several years of B2B SaaS account or customer success experience with large clients.
• Ability to clearly explain business value to senior executives.
• Experience leading renewals and expansions for enterprise customers.
• Familiar with SaaS integrations, governance, and adoption challenges.

Responsibilities

• Own a set of large customer accounts and drive renewals and expansions.
• Lead executive business reviews and communicate pipeline forecasts.
• Forecast the sales/renewal pipeline and coordinate with cross-functional teams.

Skills

Relationship management

Executive communication

Renewals & expansions

Forecasting

SaaS integrations

Tools

CRM tools

Job description

This role owns a set of large customer accounts and is responsible for keeping them, renewing them, and growing them. It asks for a mix of relationship work and commercial work: running business reviews with executives, leading renewals from start to finish, and forecasting the pipeline. A strong candidate has several years of B2B software account or customer success experience with big, complex clients, and can explain business value clearly to senior people.

How it fits the AI era

The product itself is AI that does marketing work, so much of the job is helping customers trust it, adopt it, and prove it pays off. Tools can pull usage data and draft account plans or review decks faster, which frees time for deeper conversations. What stays human is reading what a customer's leaders really care about, handling worries about governance, and negotiating renewals and expansions.

How it builds AI experience

The role offers close, hands-on exposure to how large brands bring AI agents into campaigns, localization, and compliance work. Someone in it would learn which use cases stick, what slows adoption, and how to measure results from AI in marketing. To build this ahead of time, try the platform or similar tools on a real marketing task and practice describing the outcome in business terms.

Worth showing

• Enterprise renewal and expansion wins
• Executive business review delivery
• Technical fluency with SaaS integrations
• Linking AI to customer outcomes

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Jasper

An AI platform that writes and manages marketing content and campaigns for enterprise teams, from ad copy to product descriptions at scale.