Account Manager I

Century Fire Protection; Austin, Round Rock (TX, TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Voluntary Life Insurance

Short-term & Long-term Disability

Paid Time Off

Paid Holidays

401(K) with Company Match

Employee Assistance Program

Employee Relief Fund

Supplemental Insurance including Critical Illness, Hospitalization & Accident

Job summary

Century Fire Protection in Austin, Texas, is looking for an individual to manage customer accounts and ensure satisfaction through effective service coordination. The role entails establishing relationships, coordinating inspections, and preparing proposals while collaborating closely with internal teams to deliver quality service.

The ideal candidate possesses an Associate or Bachelor’s degree and 1–3 years experience in customer service or account management, with a preference for candidates with fire protection experience.

Qualifications

• 1–3 years of experience in account management or customer service.
• Experience in fire protection or technical services is a plus.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Establish post-sales relationships for inspection services.
• Coordinate inspection dispatches and documentation.
• Prepare deficiency repair proposals and work orders.
• Follow up on completed inspections to ensure satisfaction.

Skills

Customer service

Account management

Communication

Microsoft Office

Education

Associate or Bachelor’s degree in Business or Communications

Job description

Summary

Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.

Essential Duties and Responsibilities

• Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
• Establish post‑sales relationships to support inspection, testing, and maintenance services for fire protection systems.
• Review customer requirements and coordinate inspection dispatches, including documentation of any third‑party or compliance needs.
• Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
• Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
• Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
• Respond promptly to customer requests regarding billing, pricing, inspection results, and other account‑related matters.
• Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.

Education and/or Experience

Associate or Bachelor’s degree in Business, Communications, or a related field preferred; 1–3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.

Computer Skills

Microsoft Office, Word and Excel.

Physical Demands

Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident