Account Manager - Structural

Socket.dev; Aurora (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking a dynamic Retail Account Manager (Inside Sales) to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will understand client goals, communicate clearly, and resolve conflicts effectively.

Responsibilities include onboarding, managing packaging approvals, promotional planning, forecasting, and travel for trade shows and client visits.

Qualifications

• BS degree in a business-related field.
• Proven experience in account management or sales.
• Strong understanding of sales processes and CRM tools.
• Excellent organizational and time management skills.
• Ability to travel for trade shows and client visits.

Responsibilities

• Account Management: nurture and grow existing accounts post-sale.
• Expansion: drive upsells, cross-sells, and renewals to maximize revenue.
• Onboarding: oversee new account onboarding for smooth transitions.
• Customer Communication: manage packaging and approvals with customers.
• Promo Management: track promotional spend and calendar.
• Forecasting: provide accurate forecasts for planning.
• Travel: attend trade shows and customer visits as needed.
• Support: assist the Hunter with daily tasks to ensure satisfaction.

Skills

Relationship Building

Client Understanding

Communication

Conflict Resolution

Problem Solving

Education

Bachelor's degree in business

Tools

Excel

PowerPoint

CRM software

Job description

We are seeking a dynamic and results-driven Retail Account Manager (Inside Sales) to join our team. The primary role of this position is to nurture and grow accounts post-sale, build long-term relationships, and drive expansion through upsells, cross-sells, and renewals. The ideal candidate will have a strong understanding of client business goals, excellent communication skills, and the ability to resolve conflicts effectively.

Requirements

ROLE AND RESPONSIBILITIES

• Account Management: Nurture and grow existing accounts post-sale by building and maintaining long-term relationships with clients.
• Expansion: Drive account expansion through upsells, cross-sells, and renewals to maximize revenue opportunities.
• Onboarding: Manage the overview of new account onboarding to ensure a smooth transition and positive client experience.
• Customer Communication: Handle packaging and marketing approvals, ensuring clear and effective communication with customers.
• Promo Management: Maintain the promotional calendar, track units and percentages to spend, and monitor current and remaining promotional spend.
• Forecasting: Provide accurate forecasting to support business planning and decision-making.
• Travel: Participate in trade shows and customer visits as needed to strengthen client relationships and promote company offerings.
• Support: Assist the Hunter with daily tasks to ensure seamless operations and client satisfaction.

REQUIRED SKILLS/ABILITIES

• Relationship Building: Ability to establish and nurture strong relationships with clients, understanding their needs and business goals.
• Client Understanding: Deep understanding of client business goals and the ability to align company offerings to meet those goals.
• Communication: Strong communication skills, both verbal and written, to effectively interact with clients and internal teams.
• Conflict Resolution: Proficient in resolving conflicts and addressing client concerns in a professional and timely manner.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Passion and tenacity for solving problems through creativity, collaboration, and resourcefulness
• Perform other job-related duties as assigned

EDUCATION AND EXPERIENCE

• BS degree in a business-related field.
• Proven experience in account management, sales, or a related field.
• Strong understanding of sales processes and customer relationship management.
• Excellent organizational and time management skills.
• Ability to travel for trade shows and customer visits as required.
• Proficiency in using CRM software and other sales tools.