Account Manager

Casella Waste Systems, Inc; Hermon (ME); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Boot & Clothing Allowance

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. seeks an Account Manager to build and maintain strong client relationships, manage a book of business, renew contracts, adjust pricing as needed, and coordinate internal teams to deliver tailored waste management solutions.

The role targets profitable revenue growth and retention, with opportunities for new account acquisition, travel up to 80% within the defined territory, and collaboration with drivers, operations, and customer service to ensure safe, high-quality

Qualifications

• 3–5 years of sales experience and a bachelor’s degree.
• Legally eligible to work in the United States and a valid driver’s license.
• Ability to travel up to 80% within a defined territory including overnight travel.

Responsibilities

• Manages a comprehensive book of business with regular reviews and contract renewals.
• Identifies growth opportunities and upsell/cross-sell opportunities within accounts.
• Collaborates with internal teams to address customer challenges and enhance service offerings.
• Builds strong relationships with drivers, operations, and clients to ensure high-quality service.
• Develops and executes strategic sales plans to drive account growth.
• Achieves revenue and profit targets through proactive account management.
• Conducts annual account reviews and expands services with customers.
• Maintains CRM records and tracks performance metrics for leadership visibility.
• Engages in ongoing learning to improve performance and align with company goals.

Skills

Client relationship management

Strategic selling

Negotiation

Verbal & written communication

Travel willingness

Education

Bachelor's degree in Business Administration/Marketing or related field

Tools

CRM software

Microsoft Office

Job description

Position Summary

The Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and identifying opportunities to grow accounts within a specified market area. This role serves as the main point of contact between the company and its clients, coordinating internal teams to deliver solutions that meet client expectations. The person in this role must drive profitable revenue growth and retention with existing accounts as well as new account acquisition.

Total targeted compensation (base plus commission) $75,000-$95,000+ per year.

Key Responsibilities

• Manages a comprehensive book of business through regular reviews, contract renewals, price adjustments, and implementation of tailored customer solutions.
• Identifies and capitalizes growth opportunities within existing accounts by executing structured retention programs and upselling/cross-selling strategies.
• Collaborates cross-functionally with internal teams and subject matter experts to address customer challenges and enhance service offerings.
• Builds and maintains strong relationships with drivers, operations, customer service, and clients to ensure safe, efficient, and high-quality service delivery.
• Develops and executes strategic sales and marketing plans to drive account growth and attract new business.
• Achieves revenue and profit targets through proactive account management and strategic pricing initiatives.
• Conducts annual account reviews and partners with internal stakeholders to identify opportunities for expanding services and increasing customer value.
• Maintains deep product and service knowledge, leveraging insights to identify selling opportunities and support customer needs effectively.
• Engages in continuous learning and development, participating in sales meetings, training sessions, and networking opportunities to enhance performance.
• Maintains accurate CRM records and reporting, tracking sales activities, client interactions, and performance metrics for leadership visibility.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will hold a bachelor’s degree in Business Administration, Marketing, or a related field, along with a minimum of 3–5 years of sales experience. They must be legally eligible to work in the United States and possess a valid driver’s license. This role requires the ability to travel up to 80% of the time within a defined territory, including periodic overnight travel for regional training sessions.

Ideal candidates will demonstrate strong interpersonal, strategic selling, and negotiation skills, as well as excellent verbal and written communication abilities. They should have a proven ability to communicate, present, and influence key stakeholders at all levels of an organization. Experience delivering client-focused solutions to meet customer needs is essential, along with solid proficiency in CRM software and Microsoft Office. Industry-specific knowledge and project management experience are also highly desirable, contributing to the candidate’s ability to thrive in a dynamic and collaborative environment.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Boot & Clothing Allowance, Safety Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.