Account Manager - Strategic Accounts

InAir; Austin (TX); Remote; USD 60,000 - 80,000; Part time

Job summary

InAir is looking for a strategic Account Manager to ensure client success and foster long-term relationships. This role involves leading discovery calls, collaborating on sales initiatives, and driving revenue growth. The ideal candidate has experience in tech, particularly in SaaS or managed services, and excels in communication and relationship management. This 1099 contractor position offers a competitive benefits package and a remote-first work environment.

Benefits

15 days of paid time off (PTO)

Paid maternity and paternity leave

Remote-first environment

Qualifications

• At least 3 years of experience in Account Management or B2B Sales.
• Proven success in upselling within existing accounts.

Responsibilities

• Lead and own the discovery call process to understand client needs.
• Collaborate with Subject Matter Experts to develop strategic sales plans.
• Drive client adoption by developing tailored strategies.

Skills

Communication

Client Relationship Management

Sales Strategy

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Sales

Tools

CRM tools

Hubspot

Slack

ClickUp

Airtable

Job description

Join to apply for the Account Manager - Strategic Accounts role at InAir

Base pay range

$60,000.00/yr - $80,000.00/yr

About the Role

We are seeking a strategic Account Manager with experience in the tech industry. This role focuses on ensuring client success and fostering long-term relationships. Responsibilities include leading discovery calls, collaborating on strategic sales initiatives, connecting clients with delivery teams, and driving revenue growth through account expansion.

Responsibilities

1. Lead and own the discovery call process to understand client needs and identify opportunities.
2. Collaborate with Subject Matter Experts to develop and execute strategic sales plans.
3. Identify, pursue, and close expansion opportunities within existing accounts.
4. Serve as the primary point of contact for strategic accounts, building trust and long-term relationships.
5. Monitor account health, identify risks and opportunities, and provide updates to clients.
6. Drive client adoption by developing tailored strategies and sharing best practices.
7. Manage account retention and renewal processes to minimize churn.
8. Work closely with the sales team for seamless onboarding and account growth.
9. Maintain regular communication with clients to strengthen relationships and ensure satisfaction.
10. Resolve client escalations and improve internal processes.
11. Partner with internal teams to advocate for client needs and ensure positive experiences.
12. Track KPIs like NPS, CSAT, and usage metrics to evaluate account health.
13. Conduct business reviews to align on goals and demonstrate value.
14. Align client objectives with InAir's growth strategies for mutual success.
15. Manage key partner relationships and collaborate on joint initiatives.
16. Provide feedback to internal teams based on partner insights.
17. Maintain organized records of client and partner interactions.

Qualifications

1. At least 3 years of experience in Account Management or B2B Sales within the tech industry, preferably SaaS or managed services.
2. Proven success in upselling within existing accounts.
3. Bachelor’s degree in Business, Marketing, Sales, or related field.
4. Proficiency in CRM tools (e.g., Hubspot) and collaboration platforms (e.g., Slack, ClickUp).
5. Experience with data platforms like Airtable.
6. Excellent written and verbal communication skills.
7. Availability to work Monday-Friday, 9 AM - 5 PM.

What We Offer

This is a 1099 contractor position. InAir offers a competitive benefits package, including:

• 15 days of paid time off (PTO) in the first year, increasing with tenure.
• Paid maternity and paternity leave.
• A remote-first environment supporting autonomy and growth.

Interested? Apply today through the provided link with your resume and cover letter. We look forward to learning how your skills can contribute to our mission.