Account Manager - Strategic Accounts

InAir; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is looking for a strategic Account Manager to enhance client success and foster strong relationships. In this role, you will lead discovery calls, collaborate with experts on sales initiatives, and drive revenue growth through account expansion. You will serve as the primary contact for assigned accounts, ensuring their needs are met while monitoring account health and identifying opportunities. This remote-first position offers a supportive environment for your career growth and includes a competitive benefits package. If you are passionate about client success and possess strong communication skills, this opportunity is perfect for you.

Benefits

15 days of paid time off (PTO)

Paid Maternity leave

Paid Paternity leave

Remote-first environment

Qualifications

• 3+ years in Account Management or B2B Sales in tech.
• Proficient in CRM tools and collaboration platforms.
• Strong communication skills and client relationship management.

Responsibilities

• Lead discovery calls to understand client needs.
• Collaborate on strategic sales initiatives for account growth.
• Monitor account health and drive client success.

Skills

Account Management

B2B Sales

CRM Tools

Communication Skills

Client Relationship Management

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Sales

Tools

Hubspot

Slack

ClickUp

Airtable

Job description

Join to apply for the Account Manager - Strategic Accounts role at InAir

Base pay range

$60,000.00/yr - $80,000.00/yr

About InAir

At InAir, we're not just building; we're crafting with intention, engineering with precision, and creating solutions that stand the test of time.

About the Role

We are seeking a strategic Account Manager with experience in the tech industry. This role focuses on ensuring client success and fostering strong relationships. Responsibilities include leading discovery calls, collaborating on strategic sales initiatives, connecting clients with solution and delivery teams, and driving revenue growth through account expansion.

Responsibilities:

1. Lead and own the discovery call process to understand client needs and identify opportunities.
2. Collaborate with Subject Matter Experts (SMEs) to develop and execute strategic sales initiatives.
3. Identify, pursue, and close expansion opportunities within existing accounts.
4. Serve as the primary contact and strategic partner for assigned accounts, fostering long-term relationships.
5. Monitor account health, identify risks and opportunities, and provide updates to clients.
6. Drive client adoption and success through tailored strategies and guidance.
7. Manage account retention and renewal processes to minimize churn.
8. Collaborate with the sales team for seamless transitions and growth opportunities.
9. Maintain regular communication with clients to strengthen relationships.
10. Resolve client escalations and partner with internal teams to advocate for client needs.
11. Track KPIs such as NPS, CSAT, and usage metrics to evaluate account health.
12. Conduct business reviews with clients to demonstrate value and strengthen partnerships.
13. Align client objectives with InAir's growth and sustainability goals.
14. Manage key partner relationships and collaborate on co-marketing activities.
15. Provide feedback to internal teams based on partner insights.
16. Maintain organized records of all client interactions.

Qualifications:

1. Minimum of 3 years in Account Management or B2B Sales within the tech industry (SaaS/subscription or managed services preferred).
2. Success in identifying and closing upsell opportunities.
3. Bachelor’s degree in Business, Marketing, Sales, or related field.
4. Proficiency in CRM tools (e.g., Hubspot) and collaboration platforms (e.g., Slack, ClickUp).
5. Experience with data management platforms like Airtable.
6. Excellent written and verbal communication skills.
7. Availability to work Monday-Friday, 9 AM - 5 PM.

What we offer:

This is a 1099 contractor position. We offer a benefits package including:

• 15 days of paid time off (PTO) during the first year, increasing with tenure.
• Paid Maternity leave.
• Paid Paternity leave.
• A remote-first environment supporting autonomy and career growth.

Apply today by submitting your resume and cover letter through the provided link. We look forward to learning how your skills can contribute to InAir's mission.