Account Manager - Rentals, Sales & Service

Rent-A-Center; Charleston (WV); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

401(k) with company match

Paid time off

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, provide exceptional customer service, and drive account performance through deliveries, pickups, and follow-ups. The role emphasizes building strong customer relationships and promoting new rental agreements.

You will conduct early-stage collections, maintain account health, and adhere to RAC safety and operational guidelines while delivering white-glove service in-store and at customers’ homes.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts and cultivate strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.

Skills

Strong communication

Customer service

Valid driver’s license

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, provide exceptional customer service, and drive account performance through deliveries, pickups, and follow-ups. The role emphasizes building strong customer relationships and promoting new rental agreements.

You will conduct early-stage collections, maintain account health, and adhere to RAC safety and operational guidelines while delivering white-glove service in-store and at customers’ homes.