Account Manager: Growth, Service & Field Delivery

Rent-A-Center; Philadelphia (MS); Hybrid; USD 17,000 - 20,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Flexible Spending Account

Health Savings Account

Supplemental insurance

Voluntary insurance

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, drive product sales, and support account health through collections and relationships. The role involves handling deliveries, pickups, and showroom activities with a focus on strong customer interactions.

The position emphasizes maintaining store standards, transporting merchandise safely, and adhering to safety guidelines while contributing to sales growth and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver's license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers' homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service

Communication skills

Driver's license

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, drive product sales, and support account health through collections and relationships. The role involves handling deliveries, pickups, and showroom activities with a focus on strong customer interactions.

The position emphasizes maintaining store standards, transporting merchandise safely, and adhering to safety guidelines while contributing to sales growth and customer satisfaction.