Account Manager: White-Glove Service & Growth Path

Rent-A-Center; Bridgeport (WV); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision insurance

401(k) with company match

Flexible Spending & Health Savings

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, sell products, and support account health. This dynamic role involves delivering items, meeting customers, and maintaining showroom standards while aligning with RAC values.

The position emphasizes strong communication, reliable driving, and the ability to build lasting relationships with customers across multiple touchpoints.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age and valid driver’s license.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Customer service skills

Communication skills

Driver's license

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, sell products, and support account health. This dynamic role involves delivering items, meeting customers, and maintaining showroom standards while aligning with RAC values.

The position emphasizes strong communication, reliable driving, and the ability to build lasting relationships with customers across multiple touchpoints.