Account Manager: Deliver, Sell & Build Relationships

Rent-A-Center; Lorain (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical, dental, vision, life &dis

401(k) with company match

Flexible Spending & Health Savings

Supplemental and voluntary insurance

Rapid growth and advancement

Job summary

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, sell products, and drive account performance. You will complete deliveries and pickups while maintaining store standards and supporting early-stage collections.

This full-time role also focuses on building strong customer relationships, expanding rental agreements, and providing white-glove service in-store, over the phone, and at customers’ homes. Monday–Saturday schedule, Sundays off.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Manage an assigned portfolio of accounts and maintain strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments using account management tools.
• Complete deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Rent-A-Center is seeking an Account Manager to manage rental accounts, deliver exceptional customer service, sell products, and drive account performance. You will complete deliveries and pickups while maintaining store standards and supporting early-stage collections.

This full-time role also focuses on building strong customer relationships, expanding rental agreements, and providing white-glove service in-store, over the phone, and at customers’ homes. Monday–Saturday schedule, Sundays off.