Account Manager: Growth, Service & Deliveries

Rent-A-Center

Massillon (OH)

On-site

USD 19,000 - 22,000

Full time

14 days+

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Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

401(k) with company match

Flexible Spending Accounts

Job summary

Rent-A-Center is seeking an Account Manager to oversee an assigned portfolio of rental accounts, providing exceptional customer service and driving sales while coordinating deliveries and pickups. The role emphasizes strong relationship building and adherence to RAC values.

The candidate will perform early-stage collections, maintain account health, and ensure timely payments. A valid driver’s license, high school diploma, and excellent communication skills are required for success in this

Qualifications

High school diploma or equivalent.
At least 18 years of age.
Valid driver’s license with good driving record.
Strong communication and customer service skills.

Responsibilities

Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
Maintain account health and secure payment commitments utilizing account management tools.
Complete assigned routes for deliveries, pickups, and account follow-ups.
Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
Contribute to sales growth and generate new rental agreements.
Safely transport, install, and handle merchandise.
Maintain showroom standards and company vehicles.
Adhere to all company safety and operational guidelines.