Account Manager - Quotes, Orders & After-Sales

KPS Global LLC; Cumming (GA); On-site; USD 52,000 - 66,000; Full time

Job summary

KPS Global LLC in Georgia is seeking an Associate Account Manager to maintain positive customer relationships through accurate, cost-effective quotes and thorough order management. You will support after-sales service and ensure SLAs are met.

The role requires a background in customer service with estimating in engineered-to-order products, strong math and technical skills, and the ability to work independently while mentoring junior teammates.

Qualifications

• Associate degree preferred, will consider experience in lieu of
• 2 years' experience in Customer Service with estimating in engineered to order product
• Ability to set clear expectations and hold others accountable
• Ability to be a self-starter and work independently
• Strong emphasis on Math and Technical skills
• Strong verbal and written communication skills
• Strong prioritization, multi-tasking and organization skills
• Detail oriented
• Strong MS Office skills

Responsibilities

• Interface with customers, outside sales, and KPS Global leadership to ensure quotes and orders meet SLAs.
• Conduct Quality Control on Quotes and Orders.
• Save quotes into Laserfiche and maintain quote and order folders.
• Send submittals with buyout preapproval form, if applicable.
• Provide clear expectations and drive accountability to ensure all internal and external SLAs are met.
• Coach, mentor, and provide feedback on Quote Specialists and Customer Service Assistants.
• Enter service issues and work on special projects for customers.
• Create Miscellaneous Orders / Corrective Actions and manage all aspects of order management and after-sales support.

Skills

Customer interaction

Quality control

Document management

Submittals

SLA management

Mentoring teammates

Order management

After-sales support

Scheduling

Special projects

Education

Associate degree

Tools

Laserfiche

Microsoft Office

Job description

KPS Global LLC in Georgia is seeking an Associate Account Manager to maintain positive customer relationships through accurate, cost-effective quotes and thorough order management. You will support after-sales service and ensure SLAs are met.

The role requires a background in customer service with estimating in engineered-to-order products, strong math and technical skills, and the ability to work independently while mentoring junior teammates.