Associate Account Manager

KPS Global LLC; Cumming (GA); On-site; USD 52,000 - 66,000; Full time

Job summary

KPS Global LLC in Georgia is seeking an Associate Account Manager to maintain positive customer relationships through accurate, cost-effective quotes and thorough order management. You will support after-sales service and ensure SLAs are met.

The role requires a background in customer service with estimating in engineered-to-order products, strong math and technical skills, and the ability to work independently while mentoring junior teammates.

Qualifications

• Associate degree preferred, will consider experience in lieu of
• 2 years' experience in Customer Service with estimating in engineered to order product
• Ability to set clear expectations and hold others accountable
• Ability to be a self-starter and work independently
• Strong emphasis on Math and Technical skills
• Strong verbal and written communication skills
• Strong prioritization, multi-tasking and organization skills
• Detail oriented
• Strong MS Office skills

Responsibilities

• Interface with customers, outside sales, and KPS Global leadership to ensure quotes and orders meet SLAs.
• Conduct Quality Control on Quotes and Orders.
• Save quotes into Laserfiche and maintain quote and order folders.
• Send submittals with buyout preapproval form, if applicable.
• Provide clear expectations and drive accountability to ensure all internal and external SLAs are met.
• Coach, mentor, and provide feedback on Quote Specialists and Customer Service Assistants.
• Enter service issues and work on special projects for customers.
• Create Miscellaneous Orders / Corrective Actions and manage all aspects of order management and after-sales support.

Skills

Customer interaction

Quality control

Document management

Submittals

SLA management

Mentoring teammates

Order management

After-sales support

Scheduling

Special projects

Education

Associate degree

Tools

Laserfiche

Microsoft Office

Job description

KPS Global® is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for controlled environments for the scientific and industrial markets.

Setting the industry standard for more than 75 years, with experts who work with customers to develop custom cold storage solutions for a wide range of industries including food retail, industrial and scientific markets.

KPSG is headquartered in Fort Worth, Texas, with five manufacturing locations in Fort Worth, TX; Piney Flats, TN; Conyers, GA, San Dimas, CA and Goodyear, AZ.

KPS Global believes in people who drive positive change. We value outstanding people who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment that rewards creativity, innovation, and hard work.

KPS Global is a privately held company owned by the Viessmann Generations Group and employs more than 850 people.

The Associate Account Manager will be accountable for maintaining a positive customer relationship through accurate, cost-effective, compliant, and buildable quotes, as well as be knowledgeable of all aspects of order management and after-sales support.

Required Skills

• Interface with customers, outside sales, and KPS Global leadership
• Conduct Quality Control on Quotes and Orders
• Save quotes into Laserfiche and maintain quote and order folders, as required
• Send submittals with buyout preapproval form, if applicable
• Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
• Coach, mentor, and provide feedback on Quote Specialists and Customer Service Assistants
• Enter service issues
• Work on special projects for customers
• Create Miscellaneous Orders / Corrective Actions
• Accountable for all aspects of order management
• Accountable for all aspects of after-sales support
• Maintain customer schedules, as required
• Maintain Customer Libraries (Specs)
• Review & Revise jobs
• Maintain a volume of 40-60% of the Account Manager within the same segment
• Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist

Required Experience

• Associate degree preferred, will consider experience in lieu of
• 2 years' experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry
• Ability to set clear expectations and hold others accountable
• Ability to be a self-starter and work independently
• Strong emphasis on Math and Technical skills
• Strong verbal and written communication skills
• Strong prioritization, multi-tasking and organization skills
• Detail oriented
• Strong MS Office skills