Account Representative

Snelling; Tampa (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

Snelling, Llc is seeking an Account Representative to communicate with customers by phone and email, prepare quotes with pricing and delivery timelines, and enter orders into the ERP system while coordinating changes and updates. You will support Regional Sales Managers and Manufacturing Representatives, monitor open orders, and identify potential sales opportunities.

The role requires attention to detail, strong communication skills, and the ability to coordinate with internal departments to

Qualifications

• Communicate with customers by phone and email.
• Prepare quotes with pricing and delivery timelines.
• Enter customer orders into the ERP system and coordinate changes.
• Support Regional Sales Managers with customer needs and sales activities.
• Monitor open orders and follow up with customers regarding order status.

Responsibilities

• Address customer concerns and complaints, coordinating with internal departments to resolve issues.
• Review customer requests and quoted parts for accuracy and identify potential sales opportunities.
• Follow established quality procedures, documentation requirements, and company policies.
• Assist Sales and Engineering teams with additional tasks as needed.

Job description

Account RepresentativeKey Responsibilities:

• Communicate with customers by phone and email to answer questions, process orders, and provide product and service information.
• Prepare customer quotes, including pricing and delivery timelines.
• Enter customer orders into the ERP system and coordinate order changes, delivery updates, and exceptions.
• Support Regional Sales Managers and Manufacturing Representatives with customer needs and sales activities.
• Monitor open orders and follow up with customers regarding order status.
• Review customer requests and quoted parts for accuracy and identify potential sales opportunities.
• Address customer concerns and complaints, coordinating with internal departments to resolve issues.
• Follow established quality procedures, documentation requirements, and company policies.
• Assist Sales and Engineering teams with additional