Account Manager (North Central)

City Wide Facility Solutions Boston; Massachusetts; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation with comms

Full benefits package

401(k) with company match

Paid time off (PTO)

Job summary

City Wide Facility Solutions Boston is seeking an Account Manager to own client relationships across our Central and Eastern Massachusetts territory. This field-based role requires daily client-site visits and a proactive approach to service management, upselling opportunities, and issue resolution.

You will work with a supportive team, contribute to exceptional customer service, and play a key part in achieving retention and growth for our clients and the company.

Qualifications

• Minimum 3 years of field-based experience.
• Strong interpersonal and relationship-building skills.
• Ability to manage and prioritize competing demands.
• Self-driven and thrives in a fast-paced, goal-oriented environment.

Responsibilities

• Serve as the key point of contact for clients in your designated territory.
• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Conduct weekly site visits with clients.
• Identify upsell or cross-sell opportunities within existing accounts.
• Resolve client issues in a timely and efficient manner.
• Track client communication, issues, and opportunities in CRM (e.g., Salesforce).

Skills

Field-based experience

Relationship-building

Prioritization

Self-driven

Job description

City Wide Facility Solutions Boston specializes in managed facility services for commercial properties across Central and Eastern Massachusetts. We connect our clients with qualified vendors and serve as a single point of contact for all service management needs. Our Account Managers act as true partners to our clients to drive retention and foster long-term growth.

As an Account Manager, you’ll take ownership of client relationships, work alongside a supportive team, and contribute to a company dedicated to excellence in customer service. This is primarily a field-based role (within designated territory) as you will be visiting client sites every day to ensure client satisfaction.

What you’ll do:

• Serve as the key point of contact for clients in your designated territory
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Conduct weekly site visits with clients
• Identify upsell or cross-sell opportunities within existing accounts
• Resolve client issues in a timely and efficient manner
• Track client communication, issues, and opportunities in CRM (e.g., Salesforce)

What you’ll bring:

• Minimum 3 years of field-based experience
• Strong interpersonal and relationship-building skills
• Ability to manage and prioritize competing demands
• Self-driven and thrives in a fast-paced, goal-oriented environment

Why Join City Wide:

• Competitive base salary plus commission and performance incentives
• Full benefits package: medical, dental, vision, life insurance, FSA & HRA
• 401(k) with company match
• Generous PTO: 9 paid holidays, vacation, and Volunteer Time Off
• Ongoing professional development, mentorship, and career advancement

If you're passionate about service excellence and ready to take your career to the next level, we’d love to hear from you. Join City Wide Facility Solutions Boston and become a key player in transforming how facilities are managed.