Account Manager (North Shore)

City Wide Facility Solutions Boston; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Commission & incentives

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA & HRA

401(k) with company match

Paid holidays

Job summary

City Wide Facility Solutions Boston is seeking an Account Manager to own client relationships across Central and Eastern Massachusetts, visiting client sites daily to ensure satisfaction.

In this field-based role, you will build strong client partnerships, identify upsell opportunities, and coordinate with a supportive team to drive retention and growth. A competitive compensation package includes base salary, commissions, and full benefits.

Qualifications

• Minimum 3 years of field-based experience.
• Strong interpersonal and relationship-building skills.
• Ability to manage and prioritize competing demands.
• Self-driven and thrives in a fast-paced, goal-oriented environment.

Responsibilities

• Serve as the key point of contact for clients in your designated territory.
• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Conduct weekly site visits with clients.
• Identify upsell or cross-sell opportunities within existing accounts.
• Resolve client issues in a timely and efficient manner.
• Track client communication, issues, and opportunities in CRM (e.g., Salesforce).

Skills

Field-based experience

Interpersonal relationships

Manage competing demands

Self-driven

Tools

Salesforce

Job description

City Wide Facility Solutions Boston specializes in managed facility services for commercial properties across Central and Eastern Massachusetts. We connect our clients with qualified vendors and serve as a single point of contact for all service management needs. Our Account Managers act as true partners to our clients to drive retention and foster long-term growth.

As an Account Manager, you’ll take ownership of client relationships, work alongside a supportive team, and contribute to a company dedicated to excellence in customer service. This is primarily a field-based role (within designated territory) as you will be visiting client sites every day to ensure client satisfaction.

What you’ll do:

• Serve as the key point of contact for clients in your designated territory
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Conduct weekly site visits with clients
• Identify upsell or cross-sell opportunities within existing accounts
• Resolve client issues in a timely and efficient manner
• Track client communication, issues, and opportunities in CRM (e.g., Salesforce)

What you’ll bring:

• Minimum 3 years of field-based experience
• Strong interpersonal and relationship-building skills
• Ability to manage and prioritize competing demands
• Self-driven and thrives in a fast-paced, goal-oriented environment

Why Join City Wide:

• Competitive base salary plus commission and performance incentives
• Full benefits package: medical, dental, vision, life insurance, FSA & HRA
• 401(k) with company match
• Generous PTO: 9 paid holidays, vacation, and Volunteer Time Off
• Ongoing professional development, mentorship, and career advancement