Account Manager

City Wide; Louisville (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Car allowance

Uncapped commission

Bonus opportunities

Job summary

City Wide Facility Solutions in Louisville, KY is seeking an Account Manager (Facilities Solutions Manager) to drive growth, build client relationships, and advance your career in a fast-paced, high-energy team.

You will manage client relationships, oversee service delivery across sites, and use City Wide’s CRM to report on performance. The role rewards performance with a competitive base salary, uncapped commissions, and a comprehensive benefits package.

Qualifications

• 3–5+ years of sales and management experience in building maintenance or related fields.
• Strong client relationship management skills.
• Experience with CRM systems.
• Excellent verbal and written communication.
• High attention to detail and follow-through.
• Reliable transportation.

Responsibilities

• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee service delivery across all client sites, maintain quality and compliance, and manage contractor relationships.
• Strategic Problem Solving: Address client concerns, coordinate site visits, and develop strategic solutions to improve satisfaction and efficiency.
• Technology and Reporting: Use City Wide’s CRM to manage interactions, schedules, and performance reporting for data-driven improvements.

Skills

Account management

Sales

Leadership

Client relationships

Communication

Education

High School diploma

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions in is looking for an enthusiastic, driven Account Manager—also known as a Facilities Solutions Manager (FSM)—who is ready to make an impact. This is an opportunity to help drive business growth, build strong client relationships, and grow your own career in a high-energy, fast-paced environment where performance is recognized and rewarded.

We offer a competitive base salary, an attractive commission structure, and a robust benefits package for the right candidate.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry with more than 120 locations nationwide. We are a sales and management company providing clients with a single-source solution for virtually all of their interior and exterior building maintenance needs.

Our culture is built around our core values of relentless customer service, a growth mindset, and hustle. We're looking for people who want more than just a job—we're looking for individuals who want to build a career, grow professionally, and be rewarded for their performance.

We're passionate about promoting from within and creating opportunities for our people to advance. You'll be part of a high-energy, collaborative, inclusive, and fun team environment where hard work, initiative, and results get noticed.

• Key Responsibilities:
• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting: Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
• Ideal Candidate:
• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast-paced, results-driven environment.

• Compensation:
• Base Salary: $70,000 with the potential for significant On Track Earnings of $110,000+ based on performance.
• Additional Benefits: Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.

• Performance Metrics for Success:At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As a Facility Solutions Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
• Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
• Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
• Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
• Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Benefits

• $45,000 base salary
• Uncapped commission and bonus opportunities
• First-year earning potential: $80,000-$110,000
• Second-year earning potential: $110,000-$120,000
• Car allowance
• Health insurance
• 401(k)
• Paid time off (PTO)
• Paid holidays
• Supportive, team-oriented work environment
• Opportunities for professional growth and development