Account Manager - MSP

Nesco Resource; Town of Florida (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Nesco Resource is seeking an Account Manager to grow and scale Enterprise Accounts across the organization. You will build relationships, form strategic partnerships, optimize performance, and drive revenue by implementing sales strategies and expanding current business.

You will serve as a key liaison for MSP/VMS accounts, coordinate with internal stakeholders, and ensure delivery success across multiple markets.

Qualifications

• Bachelor's or Associate's degree or equivalent staffing industry experience.
• Experience in Client Services or Account Management.
• Solid understanding of National MSP/VMS, or Enterprise Accounts.
• Recruiting background & Experience.
• Excellent interpersonal communication ability.
• Strong customer service skills and business ethics.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a point of contact for MSP/VMS accounts managed by our Enterprise Delivery Team.
• Liaison with Nesco internal stakeholders to provide MSP/VMS program support and fulfillment management.
• Collaborate with Leadership to expand Nesco MSP/VMS Programs and increase revenue.
• Build and sustain strong internal and external relationships.
• Build partnerships with MSP/VMS Clients to become a strategic partner for each account.
• Distribute new orders from MSP/VMS clients to supporting branches in real-time.
• Bridge gaps between branch recruiting teams and MSP/VMS client accounts to improve processes.
• Monitor quality metrics, SLAs and client expectations and escalate as needed.
• Attend supplier calls, meetings, and reviews representing the organization.
• Communicate with MSP/VMS Program Managers, Market Managers and Recruiters to guide delivery success.
• Follow up to support market teams with candidates, clients, and staff feedback.
• Promote best practices to ensure MSP/VMS process consistency.
• Manage internal ATS and client VMS tools for data accuracy.
• Troubleshoot and resolve MSP/VMS program field issues.
• Provide analysis and recommendations to expand MSP/VMS revenue growth.
• Analyze data and prepare monthly performance reports.

Skills

Interpersonal communication

Customer service

Organization

Time management

Written communication

Verbal communication

Recruiting background

Education

Bachelor's or Associate's degree or equivalent staffing industry experience

Client Services or Account Management experience

Job description

Reports To: Area Vice President, or Division Vice President

Summary of Position

The Account Manager is responsible for growing and scaling Enterprise Accounts across the organization. They will work to build relationships internal/externally, form strategic partnerships, optimize performance, drive revenue, implements sales strategies, expanding current business, and identify new opportunities.

Primary Responsibilities

• Serve as a point of contact for MSP/VMS account(s) centrally managed by our Enterprise Delivery Team.
• Liaison with Nesco internal stakeholders to provide MSP/VMS program support, training, and fulfillment management of distributed MSP/VMS accounts.
• Collaborate with Leadership in support of Nesco MSP/VMS Programs to expand business in multiple markets and increase revenue.
• Build and sustain strong internal and external relationships.
• Build close partnerships with MSP/VMS Clients and strive to become a strategic partner with each account.
• Properly assign and distribute job new orders received from MSP/VMS clients to supporting branches in real-time.
• Bridge gap between branch recruiting teams and MSP/VMS client accounts to drive process efficiencies, increase urgency, expedite orders, fill open orders, and capture spend.
• Monitor and ensure that the quality, metrics, KPI’s, SLA’s and overall client expectations are met in accordance to contract requirements and take action thru escalation to resolve issues.
• Attend supplier calls, meetings, reviews, QBR’s, and all other partnership engagement opportunities in representation of the organization.
• Communicate frequently with MSP/VMS Program Managers, Market Managers and Recruiters to guide delivery success.
• Follow up as needed to support Nesco market teams with candidates, clients, and staff on feedback.
• Monitor and guide MSP/VMS standard operating processes to promote best practice to ensure consistency
• Manage internal ATS and client VMS tools to ensure data is accurate and up to date.
• Troubleshoot and resolve any field issues related to any MSP/VMS programs.
• Provide analysis, insight, guidance, and make recommendations in order to expand and improve MSP/VMS revenue growth.
• Analyze data and prepare monthly reporting from various databases and tools to evaluate performance, identify trends, forecast projections, and analyze results.
• Collaborate with upper management and executive leadership teams in decisions potentially affecting the organization
• Expand, Grow, Scale our service and delivery capabilities within the customer account or accounts within the portfolio.
• Forecasting and Strategic planning

Successful Candidate Attributes:

• Bachelors or Associates Degree or equivalent staffing industry experience
• Previous experience working in Client Services or Account Management
• Solid understanding of National, MSP/VMS, or Enterprise Accounts
• Recruiting Background & Experience
• Excellent interpersonal communication ability
• Strong customer service skills and business ethics
• Excellent organizational and time management skills
• Excellent written and verbal communication skills

ADA

• Able to manage multiple tasks and meet deadlines
• Must have working knowledge of labor and employment laws
• Able to operate various pieces of office equipment including but not limited to computer, keyboard, mouse, calculator, copier and phones as required by position
• Must have excellent problem solving, organizational, interpersonal and motivational skills
• Must be able to operate well in a team environment
• Able to set own priorities and schedule day’s events
• Able to sit at a desk or stand for extended periods of time
• Able to continuously improve processes and procedures
• Ability to travel to client sites or meetings as required.

Exempt Status:

Exempt

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain the complete comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.