Account Manager MSP

Cross Country Search; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Cross Country Search is seeking an Account Manager in the United States, Kentucky region. You will manage daily MSP account activities, optimize position management, and maintain strong rapport with client contacts to deliver exceptional service.

You will coordinate short- and long-term travel assignments for nursing and allied staff, while collaborating with internal teams to meet client needs and exceed SLA metrics. A customer-focused, proactive approach is essential.

Qualifications

• Minimum 2+ years’ Account Management experience in healthcare staffing.
• Solid sales acumen and strong customer service skills.
• Knowledge of the healthcare staffing industry and a proven track record with multi-disciplinary teams.

Responsibilities

• Manage daily operations to optimize productivity for MSP accounts.
• Communicate with client contacts to confirm needs and resolve issues.
• Maintain templates and ensure accurate submission and tracking of positions.

Skills

Account management

Sales

Customer service

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

MSP platforms

Job description

BASIC PURPOSE:

The Account Manager is responsible for daily management of maintaining and increasing maximum productivity for all aligned MSP account(s), which includes operations to ensure efficient position management. The Account Manager is responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept, which includes but is not limited to management of positions, candidate submission, confirmation, issue resolution while ensuring that excellent customer service is provided.

The Account Manager will be responsible for daily management of short term and long-term travel assignments for Nursing, Allied and where applicable non-clinical staff.

ESSENTIAL FUNCTIONS:

• Effective position management, including the use of client 3rd party systems and CCH technologies. Ensuring that position management practices produce accurate performance metrics data ie: fill rates, time to fill, renewal rates.
• Conduct order management discussions with client Hire Managers to ensure accurate and complete order intake.
• Update and maintain templates for client Positions Notes.
• Understand the needs of the facility and match appropriate candidates to their open positions.
• Distribute open positions to appropriate supplier partners for MSP facilities as needed.
• Review ALL applications thoroughly to assure quality and compliancewith internal or contract standards. Maintain MSP Service Level Agreement standards i.e.: profiles will be reviewed and dropped or submitted within 4 business hours of submission.
• Aggressively “sell” the healthcare professional and Cross Country to facilitate job interviews.
• Proactively and aggressively call facilities to add and update needs and/orupdate information.
• Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1’s.
• Document and communicate outcome of submission status and placement or declination of position to all parties.
• Negotiate with internal and external clients.
• Act as liaison between Recruiters, approved vendors and facilities. Confirm contract details and assignment specific information with all parties (start date, shift, time off approvals, etc.).
• Build a strong working relationship with all Cross-Country teams/departments. Function in collaboration with Cross Country Staffing Team members to effectively manage facilities’ needs. Work as a team to offer staffing solutions i.e.: MSN based traveler (MBT), travelers picking up per diem shifts.
• Deliver superior service to all internal and external customers; always operates in a professional and positive manner; exhibits dedication to diversity, fair treatment, mutual respect and trust. Ensure concerns are addressed timely.
• Monitor production of aligned associate and ensure all duties are performed accurately and in a timely manner, escal…
• Ensure and provide appropriate coverage (i.e., backup) when aligned Associate or colleagues are out of the office.
• As requested, participate in meetings to develop, and deliver Quarterly / Annual Business Reviews, presentations, operational calls and meetings.
• Mentor, train and provide direction to support team members (i.e., AM Juniors, Data Entry and Associates)
• Other duties as assigned, with or without accommodation.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation

QUALIFICATIONS:

• Minimum 2+ years’ Account Management experience in healthcare staffing and use of MSP technology.
• Knowledge of the healthcare staffing industry and a proven track record of working with multi-disciplinary teams to provide exceptional customer service.
• Solid sales acumen and strong customer service skills.
• Education:High School Diploma or equivalent required. Bachelor’s degree preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.