Account Manager, Mid-Market

present of AI; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Middesk in New York is seeking an account manager to own a book of mid‑market business customers using our verification platform. You will handle renewals, manage churn risk, and translate technical product details for day‑to‑day users and senior buyers.

The role sits close to product and engineering; you’ll surface customer feedback, help turn it into changes, and build AI‑assisted reviews while keeping conversations personal.

Qualifications

• Own a book of mid-sized business customers using the verification platform.
• Renewals and churn risk management experience preferred.
• Ability to explain technical product details to day-to-day users and senior buyers.

Responsibilities

• Own a book of mid-market customers and ensure ongoing value from the verification platform.
• Manage renewals and minimize churn risk.
• Explain product features and technical details to both operators and executives.
• Collaborate with product and engineering to translate customer feedback into product changes.

Skills

Mid market ownership

Executive stakeholder communication

Explain technical products

Fintech/compliance familiarity

Job description

This role owns a book of mid sized business customers and keeps them getting value from a verification platform. A strong candidate brings a few years of account management or customer success work, handles renewals and risk of churn, and can explain technical product details to both day to day users and senior buyers. Comfort with financial services or compliance topics helps, and the person needs to work from the New York office part of the week.

How it fits the AI era

Much of the routine account work, like usage summaries and renewal prep, can be drafted with AI tools, so the job shifts toward judgment and relationships. What stays human is reading a customer's real situation, spotting risk early, and persuading people across teams to act. The role sits close to product and engineering, so the person also helps turn customer feedback into changes.

How it builds AI experience

Working here means learning how business identity data and verification are used by banks and fintechs, which is useful grounding for AI assisted risk and compliance work. The person would build skill in using AI to prepare reviews and surface account signals while keeping the customer conversation personal. Understanding how automated checks fit into a customer's onboarding flow is the practical experience gained.

Worth showing

• Mid market account ownership
• Renewal and retention record
• Executive stakeholder communication
• Explaining technical products simply
• Fintech or compliance familiarity

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Middesk

A business identity platform that banks and fintechs use to verify who a company really is before they open an account, lend to it or pay it.