Account Manager, Mid-Market

SupportFinity™; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Middesk is seeking an Account Manager to nurture long-term relationships with mid-market customers in our New York City area. You will drive customer success, identify opportunities to expand adoption, and maximize value from Middesk’s platform through proactive engagement.

You’ll serve as a trusted advisor, coordinating with cross-functional teams to deliver win-win solutions and regular business reviews. This role emphasizes cross-functional collaboration and in-person teamwork three days a

Qualifications

• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role.
• Experience managing mid-market customers and driving retention, renewals, and engagement.
• Strong relationship management skills with both operational and executive stakeholders.

Responsibilities

• Manage a portfolio of mid-market customers to ensure ongoing value.
• Act as trusted advisor to help customers navigate challenges and maximize Middesk usage.
• Lead renewal conversations and identify renewal risks to ensure retention.
• Partner with customers to increase adoption and expand use cases for Middesk products.
• Collaborate with internal teams to capture insights and influence product improvements.

Skills

Account Management

Customer Success

Relationship Mgmt

Communication

Strategy & Planning

Education

Bachelor's Degree

Job description

About Middesk

Middesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.

About Middesk

Middesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.

Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List and cited as an industry leader in business verification by digital identity strategy firm, Liminal.

The Role

As one of the members of Middesk’s Account Management team, you will own and nurture long-term relationships with our earliest and highest-potential customers. Your focus will be on driving customer success by identifying opportunities to expand adoption, improve business outcomes, and maximize the value customers get from Middesk’s products.

You’ll serve as a trusted advisor, advocating for customer needs internally and collaborating with cross-functional teams to develop win-win solutions. Through regular touchpoints and business reviews, you’ll help customers understand their realized value while identifying ways to deepen engagement.

This role sits at the intersection of technical expertise, product knowledge, and industry insight, working closely with our go-to-market, operations, and product/engineering teams to ensure our customers continue to grow successfully with Middesk.

We follow a hybrid work model, and for this role, there is an expectation of 3 days per week in our NYC office. Candidates should be based within a commutable distance, as we believe in the value of in-person collaboration and building strong team connections while also supporting flexibility where possible.

What You’ll Do

• Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk.


• Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk.


• Lead renewal conversations, proactively identifying risks and ensuring retention.


• Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases.


• Collaborate with internal teams to capture customer insights and influence product improvements.

What We’re Looking For

• 3+ years of experience in Account Management, Customer Success, or a related customer-facing role.


• Experience managing mid-market customers and driving retention, renewals, and engagement.


• Strong relationship management skills, with the ability to engage both operational and executive stakeholders.


• Ability to explain technical concepts to non-technical audiences and support product adoption.


• A proactive, problem-solving mindset with a focus on helping customers succeed.

Nice to Haves

• Experience in financial services, risk management, or B2B compliance is a plus.


• Bachelors Degree+

About the company

Middesk