Account Manager

Taylor Corporation; Duluth (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Taylor Visual Impressions, a Taylor Corporation Company, seeks an Account Manager to join the team in Duluth, GA. You will coordinate internal activities related to the development, growth and retention of key accounts, building strong relationships with senior decision makers.

Onsite Monday–Friday, 8:00am–5:00pm, you will act as liaison between customers andTaylor, drive continuous improvement, analyze data, and prepare customer reviews to meet sales targets and service levels.

Qualifications

• 2+ years of professional experience, preferably in Customer Service or Account Management specifically, and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.
• Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems.
• Relies on experience, judgment, and an understanding of the customer’s industry to plan and accomplish goals.
• Ability to understand key prospect business issues and position products and services accordingly.
• Superb written and oral communication skills along with public presentation skills.
• Ability to establish and maintain long term relationships with key decision makers.
• Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools.
• Ability to manage multiple tasks and projects; excellent project management skills.
• Outstanding problem-solving and exceptional organizational skills.

Responsibilities

• Serve as the lead point of contact for the Customer and Taylor, coordinating internal teams to ensure timely and successful delivery of products and solutions.
• Act as liaison between Customer, internal teams, and vendors to align with customer needs.
• Establish productive relationships with key customer personnel, including executives.
• Manage customer communications, resolve conflicts, and ensure contract deliverables are met.
• Use root cause analysis to develop action plans and measure effectiveness.
• Participate in continuous improvement and maintain operating procedures per QMS.
• Perform data analytics to derive insights and drive service, process, and financial improvements.
• Collaborate with other departments to resolve complex inquiries and determine escalation.
• Coordinate customer business reviews, prepare presentations, gather performance data, and participate in meetings.
• Identify business development opportunities to meet sales performance and targets in collaboration with Sales.

Skills

Account Management

Customer Service

Relationship Building

Project Management

Presentation Skills

Problem Solving

Data Analytics

MS Office

Education

Bachelor’s degree

Tools

Microsoft PowerPoint

Excel

Word

QBR Development

Root Cause Analysis tools

ERP

Job description

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity

Taylor Visual Impressions, a Taylor Corporation Company, is seeking an Account Manager to join the team in Duluth, GA! In this role, you will coordinate internal activities related to the development, growth and retention of key accounts. The position is responsible for developing and maintaining strong relationships with senior decision makers within these accounts.

Work Authorization

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Schedule

Monday - Friday, 8:00am - 5:00pm Onsite at 1725 Breckinridge Parkway, Duluth, GA 30096

Your Responsibilities

• Functions as the lead point of contact for the Customer and is an extension of the customer’s business for Taylor.
• Acts as a liaison between the Customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs.
• Establish productive and professional relationships with key customer personnel including those at the Executive level.
• Responsible for customer communications, conflict resolution, and compliance on contract deliverables.
• Problem solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions with minimal direction.
• Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.
• Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.
• Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to elevate within the internal organization.
• Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data and participating in customer meetings.
• Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements.

You Must Have

• 2+ years of professional experience, preferably in Customer Service or Account Management specifically, and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.
• Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems.
• Relies on experience, judgment, and an understanding of the customer’s industry to plan and accomplish goals.
• Ability to understand key prospect business issues and position products and services accordingly.
• Superb written and oral communication skills along with public presentation skills.
• Ability to establish and maintain long term relationships with key decision makers.
• Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools.
• Ability to manage multiple tasks and projects; excellent project management skills.
• Outstanding problem-solving and exceptional organizational skills.

We Would Also Prefer

• Bachelor’s degree plus 3 years of related/relevant professional experience
• Proficient in Excel, Word, Query Access/Use/Modify/Build in database systems
• Meeting Coordination, QBR Development, and working knowledge of e-commerce systems, working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis Tools

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Equal Opportunity Employer

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.