Strategic Account Manager - Growth & Client Success

Taylor Corporation; Arden Hills (MN); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Taylor Corporation in Arden Hills, MN is seeking an Account Manager to own client relationships, drive revenue growth, and lead cross-functional teams to deliver solutions on time.

You will oversee billing, provide timely reports, conduct business reviews, and mentor colleagues while maintaining high standards of service and client satisfaction in a fast-paced, collaborative environment.

Qualifications

• 3 Years of Account Management experience.
• Effective communication and presentation skills.
• Analytical and critical thinking skills, combined with problem-solving expertise.
• Excellent interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration.
• Proven ability to perform efficiently under tight deadlines without compromising quality or standards.
• Ability to lead cross-functional teams to meet a common goal.

Responsibilities

• Oversee industry leading accounts.
• Drive the revenue growth within your assigned portfolio.
• Develop process improvement for assigned portfolio when needed.
• Oversee billing and invoicing processes, ensuring accuracy and timeliness in accordance with client agreements & help with resolving discrepancies.
• Reviewing & overseeing job reconciliation data to identify and ensure all issues are addressed.
• Generate and provide reports to clients or internal teams as required.
• Plan, manage & execute medium to large scale client change requests & projects.
• Monitor open tickets and assist in ticket management and resolution.
• Accurately provide account planning, forecasting, financial data and project status to organization leaders and business stakeholders in a timely manner.
• Use your experience and knowledge to train, mentor and guide your colleagues.
• Review and understand job reconciliations, opened and completed client issues, and compiled data to support the client review process.
• Plan and conduct clients’ Business Reviews (monthly, quarterly, annually).
• Manage and oversee inventory control and supply chain coordination.
• Overseeing all daily client deliverables, ensuring processes for your clients are being completed as expected.
• Lead profitability reviews and assist in pricing updates.
• Ensure SLA & quality metrics are being met for clients.
• Responsible for hosting, coordinating and participating in on-site client visits. You will work with other departments to coordinate facility tours, hotel recommendations, lunch ordering and any off site entertainment needs.

Job description

Taylor Corporation in Arden Hills, MN is seeking an Account Manager to own client relationships, drive revenue growth, and lead cross-functional teams to deliver solutions on time.

You will oversee billing, provide timely reports, conduct business reviews, and mentor colleagues while maintaining high standards of service and client satisfaction in a fast-paced, collaborative environment.