Account Manager

Taylor Corporation; Arden Hills (MN); Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Health plans

Dental insurance

Vision care

Wellness programs

Life and disability coverage

Flexible spending accounts

Health savings accounts

401(k) with company match

Paid time off (PTO)

64 hours of annual holiday pay

Job summary

Taylor Corporation, a leading print and communications firm, is seeking an Account Manager to join Venture Solutions onsite in Arden Hills, MN.

You will support the account management team, handle routine tasks, and help ensure client satisfaction while building strong cross-team relationships.

Qualifications

• Effective communication in emails, reports and meetings.
• Analytical thinking to identify inconsistencies and resolve issues.
• Strong interpersonal skills to coordinate with team and internal departments.
• Ability to meet tight deadlines without compromising quality or standards.
• Proficiency with MS Office programs (Excel, Outlook, Teams) and cross-training on other systems.

Responsibilities

• Assist in billing and invoicing with accuracy and timeliness.
• Perform daily tasks like job tracking and reconciliation.
• Update on-site job tickets and track progress.
• Generate and share reports with clients and internal teams.
• Monitor open tickets and help with resolution.
• Provide client support to the team as needed.

Skills

Communication skills

Analytical thinking

Interpersonal skills

Deadline-driven

MS Office

Education

High school diploma or higher

Tools

Microsoft Office Suite

Job description

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Venture Solutions is looking for an Account Manager to join our team onsite in Arden Hills, MN!

The Account Manager (AM) role primarily serves as a support function within the account management team. This position is responsible for ensuring the smooth operation of transactional accounts, maintaining client satisfaction through efficient handling of tasks, and supporting higher-level account managers in various duties. AM Is handle routine and repeatable processes, perform basic customer service functions, and assist in managing smaller or less complex accounts. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and meaningful relationships with colleagues across teams, which are essential for optimal productivity and a positive work environment. This is a full-time, in-office position.

Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies.
• Perform daily tasks such as job tracking & job reconciliation.
• Execute and assist with manual on-site job ticket updates.
• Generate and provide reports to clients or internal teams as required.
• Monitor open tickets and assist in ticket management and resolution.
• Provide client support to team as needed.
• Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy.
• Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects.
• Processes pulls, holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools.
• Assist in pricing updates.
• Ensure SLA & quality metrics are being met for smaller clients.
• Ownership of and responsible for daily activities on smaller clients.
• Limited client facing communication responsibilities.

You Must Have:

• Effective communication skills with the ability to convey information in emails, project collaboration tools, reports & meetings.
• Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions.
• Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration.
• Proven ability to perform efficiently under tight deadlines without compromising quality or standards.
• Ability to work with standard MS Office programs (Excel, Outlook, Teams, etc) and be cross-trained on any additional systems.
• High school degree or higher

The anticipated annual wage range for this position is $50,000 - 64,300. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employee.

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.