Director of Strategic Accounts & Client Services

Taylor Corporation; Arden Hills (MN); On-site; USD 120,000 - 145,000; Full time

Job summary

Taylor Corporation, a leading print and communications company, is seeking a Director of Client Services in Arden Hills, MN. You will oversee Strategic Account Directors and their portfolios, drive strategic growth, and align service delivery with industry trends.

This senior role partners with Sales, Operations and Executive Leadership to keep Taylor competitive and focused on long-term client value. You must have 8+ years in client services or account management with experience managing

Qualifications

• 8 years in account management or client services with leadership responsibility.
• Proven success managing portfolio >$50M in revenue.
• Ability to influence senior stakeholders and internal leadership.
• Strong understanding of market trends and client needs.
• Experience enabling sales and business development strategies.
• Excellent communication and presentation skills.
• Strong forecasting, pricing, and profitability management.
• Ability to lead cross-functional teams and manage ambiguity.

Responsibilities

• Lead Strategic Account Directors and Account Managers.
• Own performance, growth, and retention of a $50M+ vertical.
• Develop vertical-specific strategies driving revenue growth and retention.
• Build executive-level client relationships as trusted advisor.
• Escalation point for complex client issues.
• Translate industry insights into actionable strategies.
• Lead industry education for internal teams.
• Collaborate with Sales, Operations, Finance, and Technology for delivery.
• Drive consistency and excellence in service delivery across accounts.
• Oversee forecasting, profitability, and pricing strategies.

Skills

Leadership

Executive presence

Strategic planning

Client relationship

Financial acumen

Communication

Cross-functional

Job description

Taylor Corporation, a leading print and communications company, is seeking a Director of Client Services in Arden Hills, MN. You will oversee Strategic Account Directors and their portfolios, drive strategic growth, and align service delivery with industry trends.

This senior role partners with Sales, Operations and Executive Leadership to keep Taylor competitive and focused on long-term client value. You must have 8+ years in client services or account management with experience managing