Account Manager – IT Staffing

HeartCentrix Solutions; Keller (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

HeartCentrix Solutions is seeking an Account Manager to bridge clients and the recruiting team in the IT staffing space. You will build strong relationships, understand client needs, and drive growth by offering tailored staffing solutions. You will collaborate with recruiters to ensure candidate quality and alignment with client expectations.

Role requires sales discipline, strategic mindset, and excellent communication to maintain high client satisfaction and expand HeartCentrix’s client base.

Qualifications

• Proven experience in account management, ideally IT staffing or related fields.
• Sales-oriented background with success in achieving targets.
• Strong interpersonal and customer-focused communication.

Responsibilities

• Build and maintain relationships with current and prospective clients.
• Serve as main point of contact for clients, providing updates and resolving concerns.
• Collaborate with recruiters to ensure candidate-client alignment.
• Identify opportunities for new business and account growth.
• Track and report client activity, progress, and job orders.
• Negotiate contract terms and fees aligned with company objectives.
• Stay updated on IT staffing trends and client needs.

Skills

Account management

Sales

CRM software

ATS

Interpersonal communication

Client relationships

Strategic thinking

Education

Bachelor’s degree in Business or Marketing

Tools

CRM software

Applicant Tracking Systems (ATS)

Job description

Position Overview:

As an Account Manager at HeartCentrix Solutions, you’ll be the primary liaison between our clients and our recruiting team. This role requires strong relationship-building skills, a strategic approach to client management, and a sales-oriented mindset. You’ll be responsible for understanding client needs, providing tailored solutions, and ensuring high satisfaction while expanding HeartCentrix’s client base within the IT sector.

Key Responsibilities:

• Build and maintain strong relationships with current and prospective clients, understanding their staffing needs and aligning them with HeartCentrix’s services.
• Act as the main point of contact for clients, addressing inquiries, providing status updates, and resolving any concerns.
• Collaborate with recruiters to ensure that candidates meet client requirements and maintain a high level of service.
• Identify and pursue opportunities for new business and account growth, leveraging a consultative sales approach.
• Track and report on client activity, account progress, and job orders to meet or exceed sales targets and KPIs.
• Negotiate contract terms and fees in alignment with HeartCentrix’s business objectives and client expectations.
• Stay updated on industry trends and staffing needs in IT, providing insights and recommendations to clients.

Preferred Qualifications:

• Proven experience in account management, ideally within IT staffing, technical services, or related fields.
• Sales-oriented background with demonstrated success in achieving or exceeding targets.
• Strong interpersonal and communication skills, with a customer-focused approach.
• Ability to manage multiple accounts and prioritize in a fast-paced environment.
• Proficiency with CRM software, Applicant Tracking Systems (ATS), and relevant industry tools.
• Strategic, solutions-oriented mindset with a focus on growing and retaining client relationships.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.