Account Manager/Inside Sales

NCAB Group; San Jose (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental

401(k) matching

Disability insurance

Life insurance

Job summary

NCAB Group in San Jose, CA is seeking an Account Manager/Inside Sales to be the primary contact for customers and cross-functional teams, guiding orders from initial inquiry through fulfillment.

You will nurture strong relationships, drive solution-focused sales, and coordinate with support and engineering to ensure customer success while thriving in a fast-paced, team-driven environment.

Qualifications

• Proven experience in account management or inside sales with customer success.
• Strong negotiation skills and ability to manage long sales/order cycles.
• Exceptional communication—comfortable picking up the phone and engaging directly with customers.
• Highly organized, detail-oriented, and able to work independently in a fast-paced environment.
• Experience with order entry/enterprise systems is a plus.
• Knowledge of the PCB industry and PCB assemblies is preferred, but not required.
• Associate’s degree in business or related field required or equivalent experience.

Responsibilities

• Serve as the primary point of contact for customers, outside sales, and technical sales teams.
• Build and maintain strong customer relationships with a proactive and solution-driven approach.
• Manage accounts throughout the entire sales cycle—from order placement to fulfillment.
• Provide exceptional communication and negotiation skills to ensure seamless customer experiences.
• Collaborate in a value-driven, team-oriented environment with short decision-making channels.
• Focus on problem-solving rather than just taking orders—be a solutions provider!

Skills

Account management/inside sales

Customer success

Negotiation

Exceptional communication

Independent work

Order entry/enterprise systems

Education

Associate degree in business

Tools

ERP systems

Job description

At NCAB Group, we believe great people drive business success. As an Account Manager/Inside Sales professional, you'll join a passionate and collaborative team offering you the opportunity to contribute, learn and grow together. We are looking to add to our team in our San Jose, CA office.

Since 1993, our focus has been on delivering high-quality PCB solutions by combining global expertise with local support. Inspired by our vision, Making PCBs easy, we build long-term partnerships based on trust, quality and technical excellence.

What You’ll Do

• Serve as the primary point of contact for customers, outside sales, and technical sales teams.
• Build and maintain strong customer relationships with a proactive and solution-driven approach.
• Manage accounts throughout the entire sales cycle—from order placement to fulfillment.
• Provide exceptional communication and negotiation skills to ensure seamless customer experiences.
• Collaborate in a value-driven, team-oriented environment with short decision-making channels.
• Focus on problem-solving rather than just taking orders—be a solutions provider!

Your Profile Match

• Proven experience in account management or inside sales with a track record of customer success.
• Strong negotiation skills and the ability to manage long sales/order cycles.
• Exceptional communication—comfortable picking up the phone and engaging directly with customers.
• Highly organized, detail-oriented, and able to work independently in a fast-paced environment.
• Experience with order entry/enterprise systems is a plus.
• Knowledge of the Printed Circuit Board (PCB) industry and PCB Assemblies is preferred, but not required.
• Associate’s degree in business or related field required or equivalent experience.

Our Values

Our shared values Quality First, Strong Relationships, Full Responsibility shape our culture and guide how we think, act and work together.

Competitive Compensation

• Depending on experience, competitive base salary + bonus.

Comprehensive Benefits

• Health, Dental, Matching 401(k), Short & Long-term Disability, and $25K Life Insurance—all starting Day 1.

Professional Growth

• Tailored 90-day onboarding program + ongoing training.

Strong Company Values

• We believe in Quality First, Strong Relationships, Full Responsibility, and Environmental Sustainability.

Ready to take the next step in your sales career? Join us and make an impact!